Commercial Ops Project Manager – Trust & Safety Excellence

Catawiki; Amsterdam; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Catavoucher on join

Birthday Catavoucher

Extra day off

Additional leave

Résumé du poste

Catawiki is seeking a Commercial Operations Project Manager to join its Trust and Support Operations team in Amsterdam. You will identify systemic operational problems, redesign journeys and build scalable capabilities that improve user experience, quality, risk management, efficiency and commercial performance.

You will work with Trust & Safety, Product, Engineering, Data Science and Legal to translate policies into actionable workflows and drive improvements across departments.

Qualifications

• Five+ years in operational excellence, business operations or related fields.
• Ability to diagnose complex problems and drive measurable improvements.
• Comfort with operational data, performance measures and trend analysis.
• Translate requirements into product/engineering and automation work.
• Strong facilitation and written/verbal communication in English.

Responsabilités

• Strengthen Trust & Safety operating processes and capabilities.
• Design end-to-end lifecycle for risk identification, detection, review and enforcement.
• Develop scalable processes for detection capabilities and investigations.
• Collaborate with Legal, DS, Product, Engineering and Customer Service.
• Test new workflows with investigators and ensure day-to-day usability.
• Long-term: diagnose marketplace ops and design future-state operating models.

Connaissances

Operational excellence

Business operations

Process improvement

Marketplace operations

Trust & Safety

Risk operations

Customer operations

Communication

Outils

SQL

AI tools

Description du poste

Catawiki is seeking a Commercial Operations Project Manager to join its Trust and Support Operations team in Amsterdam. You will identify systemic operational problems, redesign journeys and build scalable capabilities that improve user experience, quality, risk management, efficiency and commercial performance.

You will work with Trust & Safety, Product, Engineering, Data Science and Legal to translate policies into actionable workflows and drive improvements across departments.