Remote Senior Customer Experience Manager — Adoption

Nutanix; Amsterdam; Remote; EUR 90,000 - 130,000; Full time

Job summary

Nutanix is seeking a Customer Experience Manager for the Netherlands to drive adoption and satisfaction with our hyper-converged solutions. The role is primarily remote, with travel to 10-12 accounts, and reports to a Customer Experience leader who fosters collaboration and a hands-on style.

You will own Customer Success Plans, monitor satisfaction metrics, and partner with cross-functional teams to ensure fast issue resolution and proactive value realization for mid-senior stakeholders.

Qualifications

• 10+ years in customer-facing technical roles engaging with mid-senior stakeholders.
• Strong data center, virtualization, and hyper-converged solutions knowledge.
• Relevant certifications: VCDX, VCAP, NCX, NCM, and NCP.

Responsibilities

• Build and nurture relationships with assigned customer accounts as trusted advisor.
• Develop and implement tailored Customer Success Plans and conduct regular reviews.
• Monitor and improve customer satisfaction metrics and proactively address concerns.
• Drive product adoption and expansion by leveraging deep technical knowledge.
• Collaborate with internal teams to optimize resources and respond to feedback.
• Establish foundational processes and best practices within the customer experience team.
• Achieve NCX certification within the first year.
• Advocate for customer needs to influence product development and service enhancements.

Skills

Customer-facing

Technical expertise

Stakeholder mgmt

Certifications (VCDX/VCAP/NCX/NCP)

Job description

Nutanix is seeking a Customer Experience Manager for the Netherlands to drive adoption and satisfaction with our hyper-converged solutions. The role is primarily remote, with travel to 10-12 accounts, and reports to a Customer Experience leader who fosters collaboration and a hands-on style.

You will own Customer Success Plans, monitor satisfaction metrics, and partner with cross-functional teams to ensure fast issue resolution and proactive value realization for mid-senior stakeholders.