Remote Dutch-Speaking Support Specialist (Fintech)

Narina Beglyarova; Enschede; Remote; EUR 26,000 - 34,000; Full time

Job summary

Narina Beglyarova is seeking a Dutch-speaking Customer Support Specialist to assist customers of a European fintech platform from Portugal. This full-time role offers remote work with a future hybrid transition.

You will handle questions about banking, payments, cards, investments and account management, provide clear assistance, and help resolve issues with purchases, transactions and app access. Shifts are rotating across 24/7 coverage.

Qualifications

• Dutch language at C1/C2 or native level.
• English minimum B2.
• EU citizenship and valid EU passport.
• High School Diploma.
• Excellent communication skills.
• Customer-oriented mindset.
• Strong problem-solving abilities.
• Availability for rotational shifts.

Responsibilities

• Provide clear and accurate customer assistance.
• Handle payment and card enquiries.
• Support users with investments and account questions.
• Troubleshoot transactions and app-access issues.
• Forward complex cases to the relevant teams.

Skills

Dutch proficiency

English B2

Excellent communication

Customer focus

Problem solving

Rotational shifts

EU citizenship

Education

High School Diploma

Job description

Narina Beglyarova is seeking a Dutch-speaking Customer Support Specialist to assist customers of a European fintech platform from Portugal. This full-time role offers remote work with a future hybrid transition.

You will handle questions about banking, payments, cards, investments and account management, provide clear assistance, and help resolve issues with purchases, transactions and app access. Shifts are rotating across 24/7 coverage.