Remote Customer Success Manager — Gaming Partners

Keywords Studios

Netherlands

On-site

EUR 60,000 - 80,000

Full time

14 days+

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Job summary

Keywords Studios is seeking a Customer Success Manager to drive product adoption and support customer retention across a portfolio of mid-market gaming clients. Working closely with Account Managers, you will enable customers to achieve their business objectives through Helpshift platform usage and data-driven strategies.

This role requires strong cross-functional collaboration across diverse teams, a track record with mid-size gaming companies, and the ability to communicate value, handle

Qualifications

3+ years experience supporting game industry customers.
Experience managing 30-40 SMB/mid-market customers simultaneously.
Strong teamwork with high EQ and customer-obsessed mindset.
Ability to work remotely and travel as required.
Excellent written and verbal communication skills.

Responsibilities

Drive product adoption and support customer retention across a portfolio of mid-market clients.
Collaborate with Account Managers to deliver value and support renewal and growth.
Establish critical goals and KPIs with customers to demonstrate platform value.
Prepare quarterly business reviews and post-meeting action items.
Act as a trusted advisor, escalate issues to product team when needed.

Skills

Game industry experience

Client management

Data-driven mindset

Remote work capable

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

CRM software

Data analytics tools

Job description

This role requires strong cross-functional collaboration across diverse teams, a track record with mid-size gaming companies, and the ability to communicate value, handle

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