Customer Success Associate I - Game Support

Customer Success Snack; Amsterdam; On-site; EUR 24,000 - 34,000; Full time

Job summary

2K Games is seeking an entry-level Customer Success Associate I to deliver exceptional support to players and customers. You will respond promptly to inquiries, troubleshoot basic issues on PCs and console platforms, and escalate complex cases as needed.

You will build product knowledge, participate in training, and contribute to knowledge base improvements. You will collaborate with teammates to document interactions and identify process improvements, ensuring high customer satisfaction and a

Qualifications

• Entry-level role focused on delivering exceptional customer service.
• Must be able to respond to inquiries promptly and professionally.
• Willingness to learn and contribute to knowledge base and process improvements.

Responsibilities

• Respond to customer inquiries via email, chat, or other channels.
• Troubleshoot basic technical issues on PCs and consoles and ensure customer satisfaction.
• Escalate complex issues to Tier II and follow up for resolution.
• Build foundational knowledge of products, services, and processes.
• Document customer interactions and contribute to knowledge base and process improvements.

Skills

Customer support

Troubleshooting

Communication

Documentation

Team collaboration

Basic tech knowledge

Job description

2K Games is seeking an entry-level Customer Success Associate I to deliver exceptional support to players and customers. You will respond promptly to inquiries, troubleshoot basic issues on PCs and console platforms, and escalate complex cases as needed.

You will build product knowledge, participate in training, and contribute to knowledge base improvements. You will collaborate with teammates to document interactions and identify process improvements, ensuring high customer satisfaction and a