Remote Customer Success Manager, Gaming (Mid‑Market)

Keywords Studios; Netherlands; Remote; EUR 40,000 - 70,000; Full time

Job summary

Keywords Studios is seeking a Customer Success Manager to drive product adoption for mid-market clients in the gaming industry. You will work closely with Account Managers to ensure customers achieve their business objectives using the Helpshift platform. Responsibilities include managing client relationships, supporting renewals and growth, and advocating for customer needs. The ideal candidate has 3+ years of relevant experience, strong communication skills, and a data-driven mindset, with opportunities for remote work and travel.

Qualifications

• Experience managing 30-40 SMB and mid-market customers simultaneously.
• Commercial awareness with a process-driven approach.
• Self-motivated and able to operate effectively in remote settings.

Responsibilities

• Drive product adoption and support customer retention.
• Collaborate with Account Managers for portfolio management.
• Prepare post-meeting reports with action items for customers.

Skills

3+ years of experience supporting Game Industry customers

Strong team player with high EQ

Critical thinking and problem-solving skills

Project management skills

Excellent written and verbal communication skills

Job description

Keywords Studios is seeking a Customer Success Manager to drive product adoption for mid-market clients in the gaming industry. You will work closely with Account Managers to ensure customers achieve their business objectives using the Helpshift platform. Responsibilities include managing client relationships, supporting renewals and growth, and advocating for customer needs. The ideal candidate has 3+ years of relevant experience, strong communication skills, and a data-driven mindset, with opportunities for remote work and travel.