Entry-Level Gaming Customer Success Associate

Customer Success Snack; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Job summary

2K Games is seeking an entry-level Customer Success Associate to deliver exceptional support and help customers on various platforms. You will respond to inquiries via email and chat, troubleshoot basic PC and console issues, and escalate more complex problems to Tier II while maintaining thorough records.

The role emphasizes teamwork, knowledge-building, and process improvements, with opportunities to contribute to the knowledge base and collaborate on customer-impacting projects.

Qualifications

• Entry-level role focused on delivering exceptional customer service.
• Respond to inquiries via email, chat, or other channels.
• Troubleshoot basic issues on PCs and gaming consoles.
• Escalate complex issues to Tier II with proper follow-up.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Troubleshoot basic technical issues on PCs, PlayStation, and Xbox consoles.
• Escalate unresolved issues to Tier II and track outcomes.
• Maintain detailed records of interactions and feedback.
• Contribute to knowledge base updates.

Skills

Customer service

Communication skills

Troubleshooting

Documentation

Tools

Gaming consoles

CRM basics

Job description

2K Games is seeking an entry-level Customer Success Associate to deliver exceptional support and help customers on various platforms. You will respond to inquiries via email and chat, troubleshoot basic PC and console issues, and escalate more complex problems to Tier II while maintaining thorough records.

The role emphasizes teamwork, knowledge-building, and process improvements, with opportunities to contribute to the knowledge base and collaborate on customer-impacting projects.