Remote Customer Success Manager - B2B SaaS (DACH)

WorkFlex

Netherlands

Remoto

EUR 55.000 - 85.000

Tempo pieno

6 giorni fa

Candidati tra i primi

Una candidatura completa in un minuto

Curriculum e lettera di presentazione personalizzati, pronti da inviare.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Co-working budget €200 monthly

Workations up to 183 days a year

Remote-only company

Virtual Stock Options (VSOPs)

Descrizione del lavoro

WorkFlex, a Netherlands-based company delivering compliance automation for business travel and international assignments, seeks a Customer Success Manager for the DACH region. You will onboard, nurture, and grow customer relationships, aiming for high adoption, retention, and expansion in a fast-paced, remote environment.

Requirements include 2–3 years in B2B SaaS CS, German at C2 level and strong English, plus excellent communication and project-management skills.

Competenze

2–3 years of experience as a Customer Success Manager in B2B SaaS environments.
Strong German (C2) and high proficiency in English.
Excellent communication, organizational, and analytical skills.
Ability to manage multiple projects and work independently in a remote setup.
Familiarity with HubSpot and Excel.

Mansioni

Serve as trusted advisor, guiding onboarding and nurturing relationships.
Develop relationships across the DACH region to ensure adoption and satisfaction.
Identify upsell/cross-sell opportunities with sales and product teams.
Lead and manage ongoing projects with timely milestones.
Collaborate with Account Manager and Sales on expansions and renewals.
Maintain proactive communication, gather feedback, and address concerns.
Identify at-risk accounts and develop churn-prevention strategies.
Advocate for customers and share insights with product and leadership teams.
Track key metrics in HubSpot on usage, NRR, retention, and expansion.