Remote German SaaS Customer Success - DACH & International

Virtuagym; Amsterdam; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Remote-friendly: Germany

25 vacation days

Home office setup

Work from Europe up to 12 weeks/year

Access to psychological coaching (Open

Job summary

Virtuagym is seeking a Customer Service Consultant for the DACH & International markets, with the role based in Germany and fully remote. You will be at the forefront of delivering exceptional customer experiences and driving client success across European customers.

The position focuses on German-speaking customers and English-speaking European clients, solving issues, building relationships, and supporting growth while collaborating with global teams.

Qualifications

• Hard requirement: Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English.
• 0-2 years of experience in a customer-facing role.
• Tech-savvy, a critical and logical thinker.
• Proven problem-solving skills and a knack for finding solutions.
• Structured, and organized, with good time management and attention to detail.
• Confidence, adaptability, and a positive attitude.
• Prior experience in SaaS/software CS is preferred (this is not a call center position!).

Responsibilities

• Investigate and resolve system issues collaboratively with the product department;
• Deliver efficient and effective customer support via email and phone channels;
• Build and nurture customer relationships to enhance retention and loyalty;
• Offer creative solutions, handle objections, and de-escalate challenging client situations;
• Address churn risks, cancellations, and payment-related queries;
• Contribute to departmental process enhancements through feedback and project participation.

Skills

German language proficiency

English language proficiency

Customer-facing experience

SaaS CS familiarity

Problem solving

Time management

Adaptability

Job description

Virtuagym is seeking a Customer Service Consultant for the DACH & International markets, with the role based in Germany and fully remote. You will be at the forefront of delivering exceptional customer experiences and driving client success across European customers.

The position focuses on German-speaking customers and English-speaking European clients, solving issues, building relationships, and supporting growth while collaborating with global teams.