Remote Consultant, Service Development & Process Improvement

BCD Travel; Utrecht; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Flexible working hours

Work-from-home opportunities

Growth opportunities

Generous vacation days

Wellbeing tools

Travel industry perks

Job summary

BCD Travel is seeking a Consultant, Service Development to drive successful delivery of initiatives within the Service and Commercial Development team. You will collaborate with stakeholders to understand impact and ensure the solution meets business requirements.

As a subject matter expert, you will coordinate resources for new processes, technology, and multinational practices, while supporting project task completion with operations and local leaders.

Qualifications

• Extensive corporate travel industry experience including customer-facing operations.
• Proficient in doing customer discovery and documentation.
• Thorough knowledge of internal BCD Travel operational processes and services.
• Extensive knowledge of BCD Travel client and internal technologies (GDS, scripts, TA, OBT’s, fulfillment technology etc.).
• Good communication and influencing skills with a proven history of successfully collaborating with internal and external stakeholders.
• Strong organizational and project management skills.
• Excellent oral and written English language skills.

Responsibilities

• Support successful delivery of projects and initiatives within the Service and Commercial Development team.
• Collaborate with stakeholders across the organization to ensure understanding of each initiative and its impact to our organization.
• Serve as a process, project and/or product subject matter expert.
• Coordinate resources for successful implementations of new processes, standardizations and technology.
• Facilitate effective communication and act as liaison between account, region and project team.

Job description

BCD Travel is seeking a Consultant, Service Development to drive successful delivery of initiatives within the Service and Commercial Development team. You will collaborate with stakeholders to understand impact and ensure the solution meets business requirements.

As a subject matter expert, you will coordinate resources for new processes, technology, and multinational practices, while supporting project task completion with operations and local leaders.