Consultant, Service Development

Embedded Shishya; Netherlands; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Flexible hours/remote

Career growth

Generous vacation

Wellbeing package

Travel industry perks

Inclusive workplace

Job summary

BCD Travel is seeking a Consultant, Service Development to join our multinational team. This remote role collaborates with stakeholders across Europe to ensure solutions meet business requirements and drive value.

You will coordinate resources, support project delivery, and promote best practices in processes and technology. You’ll work with Operations and local leaders, with flexible hours and remote options, and benefit from our inclusive culture, ongoing learning opportunities and global

Qualifications

• Experience in corporate travel and customer-facing agency operations.
• Proficient in customer discovery and documenting findings.
• Extensive knowledge of BCD Travel client and internal technologies.
• Excellent English communication, both written and spoken.

Responsibilities

• Support initiatives and ensure project standards are adhered to and the agreed business benefits are realized
• Serve as a process, project and/or product subject matter expert
• Serve as liaison point between the account, the region and the project team
• Facilitate effective communication as required for successful project completion
• Coordinate resources for successful implementations of new processes, standardizations and technology
• Analyze business issues, defines possible solutions aiming for the best productivity increase

Skills

Travel industry exp

Customer discovery

BCD Travel processes

BCD Travel technology

Communication skills

Project management

English proficiency

Job description

Consultant, Service Development (Remote)

Full time, Spain, Netherlands, Czech Republic, Denmark, France, Germany, Poland, United Kingdom

If you are located in the Warsaw area, you will need to work in-office for 50% of working time monthly. If you are located in the Kraków and Rzeszów areas, you will need to work in-office at least 1 day per week.

The Consultant, Service Development will contribute to the successful delivery of projects and initiatives within the Service and Commercial Development team. This position will collaborate with stakeholders across the organization to ensure understanding of each initiative and its impact to our organization to assure that the solution we create addresses the business requirements.

The role will serve as support for project task completion, working closely with Operations and local leaders to implement business best practices for the assigned areas.

The Consultant, Service Development coordinates resources and works as subject matter expert for successful implementation of new processes, technology and multinational practices based on local specifics.

As a Consultant, Service Development, you will

• Support initiatives and ensure all project standards are adhered to and the agreed business benefits are realized
• Serve as a process, project and/or product subject matter expert
• Serve as liaison point between the account, the region and the project team
• Facilitate effective communication as required for successful project completion
• Coordinate resources for successful implementations of new processes, standardizations and technology
• Analyze business issues, defines possible solutions aiming for the best productivity increase

About you

• Prior corporate travel industry experience including customer-facing agency operations
• Proficient in doing customer discovery and documentation
• Thorough knowledge of all aspects of the internal BCD Travel operational processes and services
• Extensive knowledge of BCD Travel client and internal technologies (GDS, scripts, TA, OBT’s, fulfillment technology etc.)
• Good communication and influencing skills with a proven history of successfully collaborating with internal and external stakeholders
• Strong organizational and project management skills
• Excellent oral and written English language skills

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

Salary

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

• Spain: 28,000 - 38,500 Euros Annually
• France: 33,000 - 36,000 Euros Annually
• Poland: 78,000 - 125,000 Polish Zloty Annually
• Germany: 53,000 - 62,000 Euros Annually
• Netherlands: 42,000 - 60,000 Euros Annually
• Czech Republic: 750,000 - 820,000 Koruna Annually

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].