Remote Concierge Support Manager — AI-Driven & SLA-Focused

Assetara Limited; Eindhoven; On-site; EUR 52,000 - 68,000; Full time

Job summary

Assetara Limited in the Netherlands seeks a dedicated Support Manager to join remotely via the Assetara platform. You will become the main point of contact for subscribed clients, delivering high-level product guidance and ensuring compliance boundaries.

Responsibilities include mastering product knowledge, managing queues and SLAs, maintaining CRM notes, and supervising AI-assisted responses for accuracy while escalating issues with clear justification.

Qualifications

• Strict compliance with daily routines and activity presence tracking.
• Never promise financial results or perform client financial operations.
• Maintain confidentiality and follow anti-fraud protocols for client data.

Responsibilities

• Achieve deep knowledge of all company products to guide subscribed clients.
• Manage queues and SLAs via the Broker Dashboard.
• Deliver concierge-level support and professional communication in the official workspace.
• Administer CRM and separate private notes from client messages.
• Review AI-generated drafts for accuracy before submission.
• Escalate and perform operational actions with clear justification.

Job description

Assetara Limited in the Netherlands seeks a dedicated Support Manager to join remotely via the Assetara platform. You will become the main point of contact for subscribed clients, delivering high-level product guidance and ensuring compliance boundaries.

Responsibilities include mastering product knowledge, managing queues and SLAs, maintaining CRM notes, and supervising AI-assisted responses for accuracy while escalating issues with clear justification.