Remote Client Success Specialist — LegalTech

Codekeeper; Den Haag; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Remote-first culture

Growth opportunities

Team activities

Structured onboarding

Open communication culture

Career advancement potential

Job summary

Codekeeper is seeking a Client Success Specialist (Legal Tech) to bridge customers with our product, ensuring success and satisfaction. The role involves handling inquiries, assisting with tech setup, and drafting legal documents to support client agreements.

You will draft reports, support leads, and contribute to service quality, while working in a remote-first environment with a central office in The Hague. English proficiency and detail-oriented work are essential.

Qualifications

• Prior experience in customer success or similar role
• Proficiency in drafting legal documents
• Exposure to working with diverse companies of varying sizes and industries

Responsibilities

• Handle requests from users and leads; manage Codekeeper accounts
• Set up connections between customers' source code management platforms
• Assist leads via email and website chat to explain services
• Draft reports based on information provided by customers
• Draft and review legal language and documents for client agreements

Skills

Customer service

Drafting legal documents

Analytical thinking

English communication

Multitasking

Attention to detail

Tools

Google Docs

Job description

Codekeeper is seeking a Client Success Specialist (Legal Tech) to bridge customers with our product, ensuring success and satisfaction. The role involves handling inquiries, assisting with tech setup, and drafting legal documents to support client agreements.

You will draft reports, support leads, and contribute to service quality, while working in a remote-first environment with a central office in The Hague. English proficiency and detail-oriented work are essential.