Remote Client Relations & Support Specialist (The Hague)

Assetara Limited; Den Haag; Remote; EUR 42,000 - 60,000; Full time

Job summary

Assetara Limited in The Hague is seeking a Client Relationship & Support Specialist to join our team remotely via the Assetara platform.

You will be the primary point of contact for clients, handling CRM notes, guiding platform navigation, and ensuring adherence to security and compliance standards.

This role emphasizes client communication, concierge support, SLA management, and escalation of issues in line with internal rules.

Qualifications

• Strict adherence to security, compliance guidelines and initial training requirements.
• Identity checks are mandatory.
• Confidentiality and data protection are essential.

Responsibilities

• Provide professional, warm, concise client communication within the Assetara workspace and approved tools.
• Deliver concierge-level support and scheduled client calls with platform navigation assistance.
• Prioritize unread client threads, manage SLA compliance, and perform proactive outreach.
• Maintain accurate client notes in CRM without unnecessary personal data.
• Escalate red flags, complaints, security incidents, or issues outside authorized boundaries.

Skills

Client communication

CRM administration

Time management

Data protection

Job description

Assetara Limited in The Hague is seeking a Client Relationship & Support Specialist to join our team remotely via the Assetara platform.

You will be the primary point of contact for clients, handling CRM notes, guiding platform navigation, and ensuring adherence to security and compliance standards.

This role emphasizes client communication, concierge support, SLA management, and escalation of issues in line with internal rules.