Customer Success Specialist (LegalTech)

Codekeeper; Den Haag; Remote; EUR 42,000 - 60,000; Full time

Job summary

Codekeeper, a LegalTech company with a remote-first approach and a central office in The Hague, is hiring a Customer Success Specialist. You will manage client onboarding, handle inquiries, draft reports, and support on legal matters while ensuring client satisfaction and retention.

The role blends customer service, technical setup support, and legal drafting, requiring strong English writing, proactive communication, and comfort with web tools like Google Docs.

Qualifications

• Prior experience in customer success or similar role is preferred.
• Proficiency in drafting legal documents.
• Exposure to working with diverse companies of varying sizes and industries.

Responsibilities

• Customer Service: handle requests from users and leads about services and Codekeeper accounts; ensure requests are handled quickly and correctly.
• Tech Setup Support: assist customers in connecting their source code management platform and ensure proper administration.
• Sales Support: guide leads about our service via email and website chat; support early customer engagement.
• Report Drafting: inspect provided information and draft reports to send back to clients.
• Legal Drafting/Review: draft legal language for agreements and prepare documents for manager review before sharing with clients.

Skills

Customer success

English writing

Analytical thinking

Tools

Google Docs

Job description

Customer Success Specialist (Legal Tech)Join Codekeeper and play an important role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review. We're looking for a talented Customer Success Specialist to thrive in this dynamic and multifaceted position.We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.

Role Description

As aCustomer Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service. This responsibility is pivotal for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities

Customer Service

• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly

Tech Setup Support

• Customers will also be required to set up connections between their source code management platform
• You will support them in this process and make sure everything is administered correctly on our side

Sales Support

• Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
• This is done via email and website chat

Report Drafting

• Some of our customers require us to inspect information they provide
• You draft the reports and send them back to them

Legal Drafting/Review

• As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
• You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client

About the Company

Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.

What We Offer

• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference

What We Are Looking For

We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.

• Prior experience in customer success or similar role is preferred
• Proficiency in drafting legal documents
• Exposure to working with diverse companies of varying sizes and industries

Additional Requirements

• Analytical thinking, and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment

Additional Info

• Job Location: Remote
• Join us to shape the future of software escrow!

Please note: Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit Our Careers Page for how to reach us.