Remote LegalTech Customer Success Specialist

Codekeeper; Den Haag; Remote; EUR 42,000 - 60,000; Full time

Job summary

Codekeeper, a LegalTech company with a remote-first approach and a central office in The Hague, is hiring a Customer Success Specialist. You will manage client onboarding, handle inquiries, draft reports, and support on legal matters while ensuring client satisfaction and retention.

The role blends customer service, technical setup support, and legal drafting, requiring strong English writing, proactive communication, and comfort with web tools like Google Docs.

Qualifications

• Prior experience in customer success or similar role is preferred.
• Proficiency in drafting legal documents.
• Exposure to working with diverse companies of varying sizes and industries.

Responsibilities

• Customer Service: handle requests from users and leads about services and Codekeeper accounts; ensure requests are handled quickly and correctly.
• Tech Setup Support: assist customers in connecting their source code management platform and ensure proper administration.
• Sales Support: guide leads about our service via email and website chat; support early customer engagement.
• Report Drafting: inspect provided information and draft reports to send back to clients.
• Legal Drafting/Review: draft legal language for agreements and prepare documents for manager review before sharing with clients.

Skills

Customer success

English writing

Analytical thinking

Tools

Google Docs

Job description

Codekeeper, a LegalTech company with a remote-first approach and a central office in The Hague, is hiring a Customer Success Specialist. You will manage client onboarding, handle inquiries, draft reports, and support on legal matters while ensuring client satisfaction and retention.

The role blends customer service, technical setup support, and legal drafting, requiring strong English writing, proactive communication, and comfort with web tools like Google Docs.