Remote AI-Driven Debt Collections Advisor

Murphy AI; Nederland; Remote; EUR 83,000 - 165,000; Part time

Job summary

Murphy AI is building AI agents for banks and seeks experienced debt-collection experts to join as a consultant/advisor. You’ll review agent call flows, scripts and negotiation logic, validate cadence and cure rates, and ensure compliance for the Netherlands market.

This is a fully remote, hourly engagement of roughly 5–20 hours per month, with collaboration across product and AI teams. Ideal candidates have 5+ years in collections, current or recent roles at banks, DCAs, servicers or BPOs, and

Qualifications

• 5+ years of experience in collections.
• Experience at a named bank, DCA, servicer or BPO within 2 years.
• Experience leading in-house collections or contact centres.

Responsibilities

• Review call flows, scripts and negotiation logic used by Murphy's AI agents.
• Validate cadence, cure-rate assumptions, settlement ranges, and escalation paths.
• Stress-test edge cases: disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
• Flag compliance risks under British consumer-protection rules.
• Advise on tone, channel mix and contact-frequency norms for the Netherlands market.
• Knowledge transfer with Murphy's product and engineering teams using anonymized examples.

Skills

Debt-collection expertise

Bank collections experience

Regulatory compliance awareness

Job description

Murphy AI is building AI agents for banks and seeks experienced debt-collection experts to join as a consultant/advisor. You’ll review agent call flows, scripts and negotiation logic, validate cadence and cure rates, and ensure compliance for the Netherlands market.

This is a fully remote, hourly engagement of roughly 5–20 hours per month, with collaboration across product and AI teams. Ideal candidates have 5+ years in collections, current or recent roles at banks, DCAs, servicers or BPOs, and