Remote 3rd-Party Service Network Manager

ABB E-mobility

Delft

Remote

EUR 70,000 - 95,000

Full time

5 days ago

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Job summary

ABB E-mobility is seeking a 3rd Party Service Network Manager to lead and optimize our network of service partners across markets. You will design processes, monitor performance against SLAs and KPIs, and drive improvements in service delivery.

You will manage partner relationships, support tender processes with Sales, oversee invoicing and reporting, and collaborate with internal teams to align service with market needs.

Qualifications

Bachelor’s or Master’s degree in Business Administration or related field.
3+ years of experience in service management, coordination, or project management.
Proficiency in Microsoft Office; Salesforce/Service Cloud is a bonus.
Fluency in English and the local language; additional languages are a plus.

Responsibilities

Design and optimize processes for outsourced on-site services within our 3rd party network.
Monitor and improve service performance against SLAs and KPIs.
Manage relationships with service partners and handle requests and escalations.
Collaborate with Sales during tender processes to meet business and customer requirements.
Oversee monthly invoicing and reporting activities.
Lead cross-functional initiatives and continuous improvement.

Skills

Analytical mindset

Data-driven decision making

Cross-functional collaboration

Excellent communication

Education

Bachelor’s or Master’s degree in Business Administration or related field

Tools

Microsoft Office (Excel, PowerPoint)

Salesforce/Service Cloud

Job description

You will manage partner relationships, support tender processes with Sales, oversee invoicing and reporting, and collaborate with internal teams to align service with market needs.

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