Field Service Project Manager

Product Pulse; Amsterdam; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

40 days working from abroad

Company car

Job summary

Product Pulse is seeking a Field Service Project Manager to lead large-scale telematics installation projects for key customers. You will coordinate third-party installation partners and serve as the main contact during deployments, balancing project management, stakeholder coordination, and operational oversight.

You’ll oversee the service department’s budget, identify cost-saving measures, monitor expenses, warranties, SLAs, and ensure invoicing accuracy in collaboration with internal teams.

Qualifications

• ~5 years in project management (customer-facing) with knowledge of project management methods.
• Proficiency with MS Office; Salesforce is a plus.
• English and Dutch mandatory.

Responsibilities

• Lead complex high-volume installation projects and coordinate installations for key customers.
• Act as main contact during deployments and manage external installation partners.
• Monitor KPIs, service quality, and customer satisfaction; manage budgets and invoicing review.
• Support Sales in pre-sales and project execution; collaborate with Customer Support, Sales, and CSM.

Skills

Project management

Stakeholder management

MS Office

Salesforce

English

Dutch

Tools

Salesforce

Job description

Our client is the European leader provider of telematics solutions. They’re dedicated to supporting companies with fleet management.

What you’ll do:

You’ll manage large-scale telematics installation projects for key customers, coordinating third-party installation partners and acting as the main point of contact during deployments. The role combines project management, stakeholder coordination, and operational oversight.

The Field Service Project Manager will oversee the service department’s budget, identify and implement cost-saving initiatives, and monitor service-related expenses, including revisions, warranties, and SLAs. They will ensure compliance with service agreements to validate invoicing in collaboration with internal stakeholders such as Customer Service, Customer Success Management, and Administration teams. Additionally, the position requires occasional travel to meet installation partners and support the management of strategic accounts.

You’ll:

• Lead complex, high-volume installation projects: You will be responsible for coordinating and managing installations projects (High Volume deployments for Key customers requiring Tailor-made adjustments, like additional hardware, complex preparation for integration of software and/or hardware) of our solutions.
• Stakeholder management experience, being the main point of contact during deployments
• Manage and optimize a network of external installation partners: You will be enrolling and managing 3rd parties Installation partners (IPs) in the designated area (precise expectations, SLA analysis, theoretical trainings);
• Monitor KPIs, service quality, and customer satisfaction
• Control budgets, review costs (warranties, SLAs), and validate invoicing
• Support Sales in pre-sales and project execution
• Work closely with internal teams (Customer support, Sales, CSM) and clients

Profile they want:

• ~5 years in project management (customer-facing) with knowledge of project management methods.
• Technical affinity for Telematics, EVs and related topics to vehicles/technology is a plus.
• Strong stakeholder management skills
• Your ability to connect with stakeholders, creating relationship and federating people around your goals will be key here.
• MS Office software (especially Excel), Salesforce is a plus
• English + Dutch mandatory
• Bonus: experience with telematics/automotive tech, Salesforce, Excel

Perks:

Hybrid work (up to 3 days remote), 40 days working from abroad, strong benefits package including company car.