3rd Party Service Manager

ABB E-mobility; Delft; A distancia; EUR 70.000 - 95.000; Jornada completa

Descripción de la vacante

ABB E-mobility is seeking a 3rd Party Service Network Manager to lead and optimize our network of service partners across markets. You will design processes, monitor performance against SLAs and KPIs, and drive improvements in service delivery.

You will manage partner relationships, support tender processes with Sales, oversee invoicing and reporting, and collaborate with internal teams to align service with market needs.

Formación

• Bachelor’s or Master’s degree in Business Administration or related field.
• 3+ years of experience in service management, coordination, or project management.
• Proficiency in Microsoft Office; Salesforce/Service Cloud is a bonus.
• Fluency in English and the local language; additional languages are a plus.

Responsabilidades

• Design and optimize processes for outsourced on-site services within our 3rd party network.
• Monitor and improve service performance against SLAs and KPIs.
• Manage relationships with service partners and handle requests and escalations.
• Collaborate with Sales during tender processes to meet business and customer requirements.
• Oversee monthly invoicing and reporting activities.
• Lead cross-functional initiatives and continuous improvement.

Conocimientos

Analytical mindset

Data-driven decision making

Cross-functional collaboration

Excellent communication

Educación

Bachelor’s or Master’s degree in Business Administration or related field

Herramientas

Microsoft Office (Excel, PowerPoint)

Salesforce/Service Cloud

Descripción del empleo

Are you passionate about building strong partnerships and driving operational excellence? Do you thrive in dynamic environments where you can make a tangible impact? We’re looking for a 3rd Party Service Network Manager to lead and optimize our network of service partners, ensuring top-tier performance and seamless service delivery across markets.
In this key role, you’ll be at the heart of our service operations, managing relationships, improving processes, and collaborating across teams to deliver outstanding customer experiences.

This role can be based anywhere in Europe and offers a high degree of remote working flexibility. While the position is not tied to a specific office location, occasional travel within Europe is expected to support partner management, business meetings, and key projects.

In this role your main accountabilities will be:

• Design and implement efficient processes for outsourced on-site services within our 3rd Party Network
• Monitor and enhance service performance, ensuring consistent delivery against SLAs and KPIs
• Build strong, trust-based relationships with service partners, handling daily requests and escalations
• Drive service readiness across the Channel Service Partner network to support successful sales opportunities and getting Channel Service Partners fully operational as well as equipped to deliver according to customer expectations
• Collaborate closely with Sales during tender processes by designing and establishing Service Partner solutions that meet business and customer requirements
• Lead performance reviews and drive continuous improvement initiatives
• Collaborate with internal teams (sales, logistics, operations) to align service delivery with market needs
• Oversee monthly invoicing and reporting activities
• Manage onboarding, integration, and offboarding of service partners
• Support strategic projects and campaigns involving external partners
• Maintain clear documentation and process standards across the network

To make the above work, we are looking for a professional who has strong analytical mindset and data-driven decision-making skills. Other essential requirements:

• Bachelor’s or Master’s degree in Business Administration or related field
• 3+ years of experience in service management, coordination, or project management
• Proven project management capabilities and ability to lead cross-functional initiatives
• Fluency in English & local language. Other languages is a plus.
• Proficiency in Microsoft Office (Excel, PowerPoint); familiarity with Salesforce/Service Cloud is a bonus
• Excellent communication and interpersonal skills
• Strong coordination and multitasking abilities
• Proactive problem-solver with a hands‑on attitude
• Passionate about delivering quality and driving continuous improvement

What’s in it for you?

Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.

About ABB E-Mobility

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.