Regional Technical Success Manager, Benelux & Nordics

Darktrace Holdings

Amsterdam

Hybrid

EUR 120,000 - 180,000

Full time

5 days ago

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Job summary

Darktrace Holdings is seeking a leader to manage regional Technical Success Managers across the Benelux and Nordic regions, driving customer adoption, retention and value realisation. This hybrid role requires a minimum of 3 days per week in the Amsterdam office, with close collaboration across Sales, Renewals, Product, Support and Professional Services to deliver outstanding customer experience.

You will lead hiring, onboarding and enablement, while ensuring regional coverage aligns with

Qualifications

Experience leading, coaching or managing customer-facing CS or technical teams.
Fluent English and proficiency in either French or Dutch.
Technical background to credibly lead TSMs (Technical Success/Account Manager, etc).
Knowledge of enterprise cybersecurity, networking, cloud, SaaS or infrastructure; SOC workflows, threat detection or incident response.

Responsibilities

Lead, coach and develop a high-performing team of Technical Success Managers for the Benelux and Nordic regions, aligning priorities with regional objectives.
Set and inspect technical success planning, adoption milestones, and value realisation with evidence.
Own regional retention, health and success metrics, and support escalation with strategic accounts.
Collaborate with Sales, Renewals, Marketing, Product, Support, and others to ensure high-quality handovers and reporting.