Regional Parcel Centre Leader (NL)

Vinted group.; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

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25 days leave

Employee Assistance Program

Team-building events

Bike leasing

Flexible benefits budget

Shopping budget at Vinted

Pension plan

Public transport card

Dog-friendly office

Job summary

Vinted Group is seeking a Regional Parcel Centre Manager to lead a network of Vinted Go-owned parcel centres across the Netherlands, ensuring consistent operational performance, excellent customer service, and strong team engagement.

You will scale and stabilise parcel centre operations through people leadership, cross-functional collaboration, and KPI-driven improvements, traveling frequently to sites and partnering with carriers, facilities, and finance.

Qualifications

• Experience leading multi-site logistics, retail, or parcel operations.
• Proven people-management experience.
• Strong workforce planning, scheduling, and prioritisation.
• Data-driven KPI management and continuous improvement.
• Excellent customer-service and stakeholder-management.
• Calm decision-making during incidents and escalations.
• High health, safety, security, and regulatory standards.
• Willingness to travel between parcel centres frequently.
• Fluency in Dutch and English.

Responsibilities

• Lead the daily operations of 6-10 Vinted Go-owned parcel centres across the Netherlands.
• Coach parcel centre coordinators and operatives.
• Serves as escalation point for operational and people issues.
• Own workforce planning, recruitment, scheduling, onboarding, training, wellbeing and performance.
• Monitor KPIs, prepare reports, and drive improvements.
• Ensure parcel collection, handover, and reconciliation processes run smoothly.
• Maintain high standards for safety, quality and compliance.
• Conduct site visits and audits with corrective actions.
• Collaborate with carriers, facilities, People, finance and logistics.
• Support planning, launch and stabilisation of new parcel centres.
• Identify revenue opportunities while protecting customer experience.
• Travel between parcel centres frequently.

Skills

Multi-site logistics

People management

Workforce planning

KPIs & reporting

Customer service

Stakeholder management

Decision making

Health & safety

Commercial curiosity

Travel flexibility

Dutch & English fluency

Job description

Vinted Group is seeking a Regional Parcel Centre Manager to lead a network of Vinted Go-owned parcel centres across the Netherlands, ensuring consistent operational performance, excellent customer service, and strong team engagement.

You will scale and stabilise parcel centre operations through people leadership, cross-functional collaboration, and KPI-driven improvements, traveling frequently to sites and partnering with carriers, facilities, and finance.