Regional Parcel Shops Manager

Vinted group.; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Share options

25 days leave

Employee Assistance Program

Team-building events

Bike leasing

Flexible benefits budget

Shopping budget at Vinted

Pension plan

Public transport card

Dog-friendly office

Job summary

Vinted Group is seeking a Regional Parcel Centre Manager to lead a network of Vinted Go-owned parcel centres across the Netherlands, ensuring consistent operational performance, excellent customer service, and strong team engagement.

You will scale and stabilise parcel centre operations through people leadership, cross-functional collaboration, and KPI-driven improvements, traveling frequently to sites and partnering with carriers, facilities, and finance.

Qualifications

• Experience leading multi-site logistics, retail, or parcel operations.
• Proven people-management experience.
• Strong workforce planning, scheduling, and prioritisation.
• Data-driven KPI management and continuous improvement.
• Excellent customer-service and stakeholder-management.
• Calm decision-making during incidents and escalations.
• High health, safety, security, and regulatory standards.
• Willingness to travel between parcel centres frequently.
• Fluency in Dutch and English.

Responsibilities

• Lead the daily operations of 6-10 Vinted Go-owned parcel centres across the Netherlands.
• Coach parcel centre coordinators and operatives.
• Serves as escalation point for operational and people issues.
• Own workforce planning, recruitment, scheduling, onboarding, training, wellbeing and performance.
• Monitor KPIs, prepare reports, and drive improvements.
• Ensure parcel collection, handover, and reconciliation processes run smoothly.
• Maintain high standards for safety, quality and compliance.
• Conduct site visits and audits with corrective actions.
• Collaborate with carriers, facilities, People, finance and logistics.
• Support planning, launch and stabilisation of new parcel centres.
• Identify revenue opportunities while protecting customer experience.
• Travel between parcel centres frequently.

Skills

Multi-site logistics

People management

Workforce planning

KPIs & reporting

Customer service

Stakeholder management

Decision making

Health & safety

Commercial curiosity

Travel flexibility

Dutch & English fluency

Job description

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life - or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe's leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As Regional Parcel Centre Manager, you will be responsible for leading a network of Vinted Go-owned parcel centres across the Netherlands, ensuring consistent operational performance, excellent customer service, and strong team engagement.

You will play a key role in scaling and stabilising our parcel centre operations, combining people leadership, operational discipline, and cross-functional collaboration to deliver a reliable and efficient service for Vinted members.

In this position, you’ll

• Lead the daily operations of approximately 6-10 Vinted Go-owned parcel centres across the Netherlands.
• Lead, coach, and support parcel centre coordinators and operatives.
• Act as the escalation point for operational and people-related issues.
• Own workforce planning, recruitment, scheduling, onboarding, training, wellbeing, and performance management across the region.
• Monitor operational and customer-service KPIs, prepare regular performance reports, and implement improvement plans.
• Ensure parcel collection, drop-off, storage, reconciliation, and carrier handover processes run smoothly.
• Maintain high standards for customer service, security, health and safety, quality, cleanliness, and regulatory compliance.
• Conduct regular site visits and audits, ensuring corrective actions are completed.
• Work closely with carriers, facilities, People, finance, logistics, and other partners to resolve issues and improve operations.
• Support the planning, launch, and stabilisation of new parcel centres.
• Identify and implement new in-shop revenue opportunities while protecting customer experience and operational reliability.
• Travel frequently between parcel centres across the Netherlands.

About you

• Professional proficiency in both Dutch and English.
• Strong experience in multi-site logistics, retail, parcel, or customer-facing operations.
• Proven people-management experience, including coaching, recruitment, training, and performance management.
• Strong workforce-planning, scheduling, organisational, and prioritisation skills.
• A data-driven approach to managing KPIs, reporting, and continuous improvement.
• Excellent customer-service, communication, and stakeholder-management skills.
• Calm and effective decision-making during operational incidents, conflicts, and people escalations.
• High standards for health and safety, security, compliance, quality, and operational discipline.
• Commercial curiosity and the ability to turn successful pilots into scalable processes.
• Comfortable travelling frequently between parcel centres and working hands-on when needed.
• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• Company bike leasing scheme
• Monthly budget for a flexible benefits platform
• A personal monthly budget for shopping on Vinted
• Collective Defined Contribution Pension plan
• NS Business Card for your commute to the office by public transport
• A dog-friendly office

Working at Vinted

Individual learning budget

Each year, you'll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development.

Equal opportunity

We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you're excited about a role, but don't identify with every point in the 'About you' section, apply anyway - you might still be the perfect match!

The annual gross salary range for this position excluding 8% holiday pay is: