Regional Customer Success Manager, Netherlands

Axon Enterprise; Netherlands; Remote; EUR 90,000 - 130,000; Full time

Job summary

Axon Enterprise in the Netherlands seeks a Regional Support Manager to drive customer success and adoption of Axon products. You will collaborate with the Country Manager, Sales and Engineering teams, and with in-country partners and distributors to support customers and expand usage across the Public Safety sector.

You will manage tickets and RMAs, coordinate regular calls, and travel up to 40% as required to ensure successful adoption and integration with existing platforms.

Qualifications

• Experience in customer success in a regional role.
• Strong communication in English and local language.
• Ability to travel up to 40% and across borders.

Responsibilities

• Follow up on all customer requests.
• Support existing customers with the sales team.
• Work with partners and distributors to drive adoption.
• Develop knowledge base for distributors.
• Manage tickets and RMAs through lifecycle.
• Travel up to 40%.
• Schedule regular calls with customers.
• Focus on customer loyalty.
• Identify opportunities to expand Axon usage.
• Coordinate with internal teams for integrations.
• Oversee installation and commissioning.

Skills

Customer success

Account management

Public speaking

Cross-functional collaboration

Travel readiness

Tools

Salesforce

CRM

Trello

Quip

Slack

Job description

Axon Enterprise in the Netherlands seeks a Regional Support Manager to drive customer success and adoption of Axon products. You will collaborate with the Country Manager, Sales and Engineering teams, and with in-country partners and distributors to support customers and expand usage across the Public Safety sector.

You will manage tickets and RMAs, coordinate regular calls, and travel up to 40% as required to ensure successful adoption and integration with existing platforms.