Regional Support Manager - Customer Success Leader

Axon; Netherlands; On-site; EUR 80,000 - 120,000; Full time

Job summary

Axon in the Netherlands is seeking a Regional Support Manager to drive customer success and adoption of Axon products across Public Safety in the region. You will work with the Country Manager, Sales and Engineering teams, and in-country partners to support customers and ensure successful deployment.

This role requires hands-on, autonomous work, strong communication, and the ability to travel up to 40%. You will build knowledge bases, coordinate regular calls, and promote loyalty while

Qualifications

• Experience in customer success management.
• Ability to manage multiple stakeholders.
• Willingness to travel up to 40%.

Responsibilities

• Follow-up on all requests submitted from customers.
• Work with the sales team to support existing customers.
• Work with local partners and distributors to support them in driving successful adoption.
• Develop the knowledge base of our distributors and bolster public perception of our products.
• Manage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption.
• Travel may be required, up to 40%.
• Coordinate and schedule regular calls with existing customers.
• Focus on customer loyalty
• Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products
• Facilitate integration with existing customer platforms.
• Installation and commissioning

Skills

Customer success

Public speaking

Communication

Travel readiness

Autonomous work

Tools

CRM (Salesforce)

MS Office

Trello

Quip

Slack

Job description

Axon in the Netherlands is seeking a Regional Support Manager to drive customer success and adoption of Axon products across Public Safety in the region. You will work with the Country Manager, Sales and Engineering teams, and in-country partners to support customers and ensure successful deployment.

This role requires hands-on, autonomous work, strong communication, and the ability to travel up to 40%. You will build knowledge bases, coordinate regular calls, and promote loyalty while