Regional Support Manager

Axon; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Job summary

Axon is seeking a Regional Support Manager to drive customer success and adoption of Axon products across the Public Safety sector in the region. You will work with the Country Manager, Sales and Engineering teams, and in-country partners to support customers throughout the adoption lifecycle.

Travel up to 40% may be required as you build strong relationships, manage tickets and RMAs, and help customers realize ongoing value from Axon solutions.

Responsibilities

• Follow up on all customer requests.
• Support existing customers with the sales team.
• Collaborate with local partners and distributors to drive adoption.
• Develop the knowledge base of distributors and bolster public perception of our products.
• Manage tickets and RMAs through the identify of an issue and through the entire life cycle of the adoption.
• Travel may be required, up to 40%.
• Coordinate and schedule regular calls with existing customers.
• Focus on customer loyalty and proactive growth.

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, protect truth, and make communities safer.

As the Regional Support Manager (RSM), you will be tasked with driving customer success and adoption of Axon products and solutions, with the objective of grant a successful adoption and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, the Sales and Engineer team, with the in-country partners and distributors to support our customers. Axon is seeking professionals that can work at the tactical level and drive a successful adoption through persistence and execution.

Your Day to Day

• Follow-up on all requests submitted from customers.
• Work with the sales team to support existing customers
• Work with local partners and distributors to support them in driving successful adoption.
• Develop the knowledge base of our distributors and bolster public perception of our products
• Manage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption.
• Travel may be required, up to 40%.
• Coordinate and schedule regular calls with existing customers.
• Focus on customer loyalty
• Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon