Recranet Booking Support Specialist (jr)

Recranet; Middelburg; Hybrid; EUR 31,000 - 41,000; Full time

Benefits offered by this job

Modern work environment

Ambitious team

Healthy lunch options

Fitness subsidy

€1500 training budget per year

Inspiration budget: up to €100

Relocation allowance to Zeeland

Pension scheme

MacBook + external screen

Loyalty bonus at milestones

Advancement opportunities

Job summary

Recranet is seeking a Booking Specialist to be the first point of contact for customers in the tourism sector. You will assist campsites, hotels, and rental operators with questions about our reservation system and learn the software to become a specialist.

You will grow with us, with potential progression to onboarding specialist, advisor, or account manager. Dutch and English fluency, strong communication, and organizational skills are essential for success.

Qualifications

• HBO work and thinking level.
• Proficiency in Dutch and English in writing and speaking.
• Strong verbal, communicative, and analytical skills.
• Strong planning and organizational skills.
• High degree of independence and responsibility.
• Non-smoker/vaper policy.

Responsibilities

• Handle customer inquiries by email and phone for our reservation software.
• Learn and become a specialist in the reservation software and assist clients in tourism and recreation sectors.
• Advancement paths include onboarding specialist, advisor, or account manager.

Skills

Dutch language

English language

Strong communication

Analytical skills

Planning skills

Independent

Non-smoker

Education

HBO level

Tools

CMS systems

Social media platforms

Job description

Become part of our dynamic team and contribute to our innovative reservation software!

As a Recranet Booking Specialist, you are the first line of contact with our customers. Customers email or call you, and you assist them with various questions about our innovative reservation system. You work with our customers in the hospitable tourism sector, mainly speaking to employees of campsites, holiday parks, hotels, and other rental organizations.

In a few weeks, we'll fully prepare you and familiarize you with our reservation software. Of course, you will continue to learn and eventually become a specialist in our software. You can advance to onboarding specialist, advisor, or account manager if you have these ambitions.

You are extremely strong in both spoken and written communication, and you understand what drives people. You know how to help our customers excellently, but you also know when to say 'no.' You have good planning and organizational skills, and you stick to your commitments. You know our software inside and out, allowing you to help our customers effectively.

Your drive is a satisfied customer who becomes and remains an ambassador for our organization. As a person, you are friendly, super enthusiastic, and happy!

The online specialist for tourism and recreation

Recranet is the online specialist for tourism, rental, and recreation. We are growing (inter)nationally with our innovative all-in-one reservation system and smart online marketing . Recranet is an informal, young, fresh, and dynamic company in Middelburg consisting of a team of well-coordinated 'young professionals.'

Reward for work

We work hard to achieve results for our clients and our company, and you are rewarded for that. People who work hard, are ambitious, and have talent deserve the best in our opinion!

What we ask

• HBO work and thinking level;
• proficiency in the Dutch and English languages in both written and spoken form;
• strong verbal, communicative, and analytical skills;
• strong planning and organizational skills;
• a high degree of independence and responsibility;
• a non-smoker/vaper: we have a non-smoking/vaping policy and promote good health.
• preferred: experience with CMS systems and social media platforms;
• preferred: experience with German or French in written and spoken form;
• preferred: demonstrable experience in a similar position.

What we offer

• a starting salary of €2800 (junior) rising to €3650. You can then advance to customer success manager (medior to senior).
• the opportunity to work at a leading company that develops reservation software for the recreation industry, with clients both in the Netherlands and internationally.
• an inspiring and modern work environment with a strong focus on collaboration as well as individual focus.
• an ambitious team and an informal atmosphere;
• the possibility of having a healthy and responsible lunch (our Chef de Lunch prepares daily dishes with attention to vitality and health);
• a reimbursement for your fitness subscription;
• an annual training budget of €1500;
• an annual inspiration budget: claim 10% of your vacation with one of our clients (up to €100);
• lots of freedom and room to take initiatives to make an impact and deliver value;
• relocation allowance to Zeeland (if applicable);
• a solid pension scheme (including survivor's pension; it may sound heavy, but it's important);
• a flashy MacBook, external screen(s), and all necessary accessories;
• at Recranet, we value loyalty with a progressive bonus: after 3 years you receive €375, after 5 years €995, after 10 years €1,250, after 15 years €1,750, after 20 years €2,250, after 25 years €2,750, after 30 years €3,250, after 35 years €3,750, and after 40 years €5,000 (based on full-time employment).
• opportunities for advancement to onboarding specialist, advisor, or account manager.

Recranet - Reserveringssysteem, sites & marketing 20 subscribers