Project Manager / Customer Success Manager

Recranet; Middelburg; Hybrid; EUR 32,000 - 50,000; Full time

Benefits offered by this job

Healthy lunches

Fitness subsidy

Training budget

Pension scheme

Relocation allowance

MacBook provided

Inspiration budget

Job summary

Recranet, in the Zeeland-Middelburg region, seeks a Project Manager / Customer Success Manager to guide tourism clients through onboarding and long-term adoption of our reservation software, websites and marketing tools.

You’ll monitor projects, advise on growth and automation, uncover commercial opportunities with sales, and build lasting relationships with campsites, holiday parks and rental operators.

Qualifications

• Minimum HBO work and thinking level.
• Experience in a role as project manager, account manager, or customer success manager.
• Experience with online marketing / software / digital (preferred).
• Commercial mindset and persuasive power.

Responsibilities

• Guide customers in the implementation of Recranet (software, website, and marketing).
• Monitor planning, progress, and quality of projects.
• Ensure a smooth onboarding and a strong first impression.
• Continuously advise customers on growth, optimization, and automation.
• Identify commercial opportunities (upsell / cross-sell) and translate them into concrete actions (with sales colleagues).
• Build strong customer relationships and ensure customers become ambassadors of Recranet.
• Work intensively with colleagues from development, marketing, and support.
• Translate customer feedback into improvements in product and processes.

Skills

Commercial mindset

Planning skills

Proactive attitude

Dutch language

Organizational skills

Job description

Do you make tourist organizations more successful?

At Recranet, we are building the future of tourism, recreation, and hospitality. With Recranet Booking, our channel manager, websites, online marketing, and Recranet Real Estate, we help holiday parks, campsites, rental organizations, and other tourism players grow, automate, and achieve more bookings.

As a Project Manager / Customer Success Manager at Recranet, you are responsible for the entire journey of our customers: from onboarding to long-term success. You ensure that customers not only go live but also maximize their return from our platform.
You guide campsites, holiday parks, and rental organizations in transitioning to Recranet and ensure they successfully grow with our software, websites, and marketing solutions. You work closely with development, design, and marketing.
You are not only a project manager but also an advisor, sparring partner, and commercial driver. You understand where opportunities lie and help customers to seize them.

What you will do

• You guide customers in the implementation of Recranet (software, website, and marketing)
• You monitor planning, progress, and quality of projects
• You ensure a smooth onboarding and a strong first impression
• You continuously advise customers on growth, optimization, and automation
• You identify commercial opportunities (upsell / cross-sell) and translate them into concrete actions (with sales colleagues)
• You build strong customer relationships and ensure customers become ambassadors of Recranet
• You work intensively with colleagues from development, marketing, and support
• You translate customer feedback into improvements in product and processes

About you

• You have a commercial mindset and think in opportunities
• You have a strong sense of responsibility and ownership
• You are communicatively strong and know how to convince and engage customers
• You easily switch between strategy and execution
• You are structured and maintain an overview, even when busy
• You have an affinity with online, software, and marketing
• You enjoy building growth with customers

What makes you happy

• Customers going live and seeing immediate results
• Customers growing thanks to your advice
• Projects running smoothly and exceeding expectations
• Building long-term customer relationships
• Making an impact on both customer and company levels

What we ask

• Minimum HBO work and thinking level
• Experience in a role as project manager, account manager, or customer success manager
• Experience with online marketing / software / digital (preferred)
• Commercial mindset and persuasive power
• Planning and organizational skills
• Proactive and energetic attitude
• No 9-to-5 mentality
• Good command of Dutch (English/German is a plus)
• Non-smoker / non-vaper (we promote a healthy lifestyle)

What we offer

• A salary between € 2900,- and € 4460, depending on your experience and track record.
• The opportunity to work at a leading company that develops reservation software for the recreation industry, with customers both in the Netherlands and internationally.
• An inspiring and modern work environment with a strong focus on collaboration as well as individual focus.
• An ambitious team and an informal atmosphere;
• The possibility to have healthy and responsible lunches (our Chef de Lunch prepares daily dishes with attention to vitality and health);
• A reimbursement for your fitness subscription;
• An annual training budget of € 1500,-;
• An annual inspiration budget: claim 10% of your vacation at one of our customers (max. €100);
• A lot of freedom and space to take initiatives to make an impact and deliver value;
• Relocation allowance to Zeeland (if applicable);
• A solid pension scheme (including survivor's pension; it may sound heavy, but it's important);
• A flashy MacBook, external screen(s), and all necessary equipment and accessories;
• At Recranet, we value loyalty with an increasing bonus: after 3 years you receive €375, after 5 years €995, after 10 years €1,250, after 15 years €1,750, after 20 years €2,250, after 25 years €2,750, after 30 years €3,250, after 35 years €3,750, and after 40 years €5,000 (based on full-time employment).

Recranet - Reserveringssysteem, sites & marketing 20 subscribers