Receptionist - Full-time - nhow Rotterdam

Hesperia group; Rotterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Training programs (online & offline)

End of year bonus

Employee rates at all NH hotels

F&B discounts

Team building events

Career growth opportunities

Job summary

nhow Rotterdam is seeking a Receptionist for full-time operations in Rotterdam. You will greet guests, assist with check-in/out, handle calls and emails, and support daily front office activities in a vibrant, art-inspired hotel environment.

We value energetic, customer-focused individuals with a hospitality mindset who can adapt to rotating shifts and engage with a diverse guest profile across our vibrant property. Training, bonuses, and team events are part of the offering.

Qualifications

• Reception or hotel experience for at least 6 months.
• Energetic, solution-oriented, and loves working with people.
• Hospitality mindset and love for different cultures.
• Ability to prioritise and stay calm during busy moments.
• Experience and relevant education are useful but not essential.
• Open to variety and alternating shifts (morning, evening, night).
• Interested in computers and learning new systems.

Responsibilities

• Greet and assist guests at the reception desk.
• Handle check-in/check-out procedures and guest requests.
• Communicate arrivals and special details to Desk Manager and other departments.
• Answer phone calls and emails during shifts and manage the morning rush.
• Prepare handover for the evening shift and tally cash at end of shift.

Skills

People skills

Energetic

Problem solving

Hospitality mindset

Computer literacy

Education

Relevant education

Job description

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Receptionist - Full-time - nhow Rotterdam

Date: Oct 2, 2026

Location: Rotterdam, NL The Netherlands

Department: Front Office

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

Are you the magnetic host who embraces service with a twist, has a passion for hospitality, and enjoys the forward culture of nhow Rotterdam?

social hub. design hotel. the place to be.

nhow Rotterdamis an art themed lifestyle hotel. Alongside its other nhow siblings in Brussels, Milan, Berlin, Marseille, London, Amsterdam and Frankfurt, nhow Rotterdam is a disruptive and life-changing hotel experience. This hotel lives and breathes art, architecture and lifestyle in all its different states

What's in it for you (spoiler: a lot!)

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 5.

What part will you play in creating the unforgettable?

06:45You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00Between phone calls, you handle incoming emails and work your way through the 'morning rush'.
12:00Enjoy your lunch with colleagues from other departments.
13:00You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45The evening shift has arrived, and you attend the handover.
15:00Time to go home!

What makes you the perfect fit for this bold journey?

• You have already worked at reception or at least in a hotel before for at least 6 months;
• You are energetic, think in solutions, and love to work with people;
• Hospitality runs through your veins and you have a love for different cultures;
• You know how to prioritize and keep your cool during busy moments;
• Experience and a relevant education are useful, but is not the most important for us;
• You like variety in your work and working hours. Due to alternating shifts (morning, evening, and night shifts), your life never seems dull;
• You are interested in computers and enjoy learning new systems.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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