Reception Coordinator - Rotterdam, NL

CIC (Cambridge Innovation Center); Rotterdam; On-site; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Starting salary €2,750 gross / month

Commuting / Transportation allowance

Private pension plan

Wellness benefit

Allocated training budget

Job summary

CIC Rotterdam seeks a friendly, organized front desk host to greet guests and clients, manage the reception area, and support events and sales teams. You will join the Community Team and report to the Manager of Operations, working primarily on-site in Rotterdam.

The role requires hospitality aptitude, strong communication, and the ability to build rapport with visitors, vendors, and staff while keeping the reception area welcoming and efficient.

Qualifications

• MBO or bachelor’s degree or equivalent front desk experience.
• Fluency in English and Dutch.
• Flexible to work between 8:00 AM and 6:00 PM for a full-time schedule.
• Eligible to work in the Netherlands.

Responsibilities

• Welcome guests and clients as the first face of CIC Rotterdam.
• Manage reception tasks and assist guests with inquiries.
• Coordinate with Events and Sales teams for meetings and room bookings.
• Maintain a tidy and welcoming reception area.
• Assist with mail/packages processing and mailroom organization.
• Support daily operations with cross-training and teamwork.

Skills

Front desk experience

English & Dutch

Customer service

Education

MBO or bachelor’s degree

Job description

Are you a natural host — someone who lights up when meeting new people, remembers names, and genuinely wants to understand who our clients are? Can you stay warm and composed even when reception gets busy and a queue starts to form? Do you take pride in keeping a space looking and feeling welcoming? If yes, read on!

ABOUT CIC

CIC builds and connects thriving innovation communities around the world. Founded in 1999 in Cambridge, MA, we were one of the first companies to offer flexible office space and coworking. We manage a global network of innovation-focused workspace, laboratories, and event space across North America, Europe, and Asia, and continue to expand globally.

About Cic Rotterdam

Opened in 2016, CIC Rotterdam sits inside the landmark Groot Handelsgebouw, just steps from Rotterdam Central Station. The campus is an active part of the city’s innovation landscape and one of the Leading Start-up hub in Europe — home to entrepreneurs, researchers, and organizations building the future of industry, sustainability, and urban life.

It’s a place where work happens across borders, disciplines, and generations.

Learn more about us here.

ABOUT YOU

CIC is looking for a true host — ideally, someone with experience as a receptionist, concierge, or front desk associate who thrives on connecting with people in a fast-paced environment. Be that great first impression for our many guests and clients. Comfortable flying solo as working as part of a team.

More specifically, you will possess the following characteristics:

• A natural connector — personable, curious about people, and quick to build rapport with guests and clients.
• Calm and composed under pressure, especially when reception gets busy or a queue builds up.
• Detail oriented and organized, with a genuine eye for keeping the reception area tidy, presentable, and welcoming.
• Self-motivated and proactive in taking ownership and responsibility for tasks and leading them to completion.
• A team player with the capacity to foster and maintain positive working relationships with clients, colleagues, building management and vendors — equally comfortable working solo at the desk.
• Comfortable working with everyone, treating everyone equally.
• Ideas driven, with an interest in taking on administrative projects beyond reception, such as booking meeting rooms for Events or scheduling meetings for Sales.
• A professional communicator, both verbally and in writing.
• Able to reliably and conveniently commute to our Rotterdam office to ensure smooth collaboration.

YOUR DAY-TO-DAY WORK

This position will be the welcoming first face and first impression for CIC’s many members, guests, and vendors. You will join our Rotterdam campus, reporting to the Manager Operations, as part of an 11-person Community Team — building real connections with the people who walk through our doors. Some work will be independent, including holding down reception solo at times, while other work will require collaboration with other members of the CIC staff.

Potential responsibilities will include:

• Overseeing the quality of the front desk experience while demonstrating a proactive desire to assist others and provide excellent, hospitality-driven service.
• Welcoming guests and providing them with a relaxed and efficient transition to their host.
• Building genuine connections with guests and clients — in person, on the phone, and via email — taking the time to understand who they are and what they need.
• Staying calm, gracious, and in control when reception gets busy or a queue forms, keeping the CIC experience smooth for everyone waiting.
• Being a face of CIC and providing an exceptional first experience for new clients (assist with key distribution, take a photo of new employees, answer questions, etc.)
• Taking ownership of the reception area’s look and feel — keeping it tidy and presentable, and always looking for ways to make it more welcoming.
• Comfortable holding the reception desk solo at times, while also working closely with the rest of the team on day-to-day operations, including cross-training other staff.
• Responding to near constant client requests and questions of every variety. For example, a client may ask “Can I get some extra furniture and have some help rearranging my office?” or “How do I send a package to Japan?”
• Assisting in processing mail & packages for clients, and helping oversee the condition and organization of the CIC mailroom.
• Supporting the Events and Sales teams with administrative projects, such as booking meeting rooms or scheduling meetings — a natural way to grow beyond the front desk.
• Covering operational tasks in the Community Team and beyond as required, identifying operational issues, resolving those within your scope, and escalating when appropriate.

YOU HAVE

• A MBO or bachelor’s degree or equivalent front desk experience and at least 1 year of professional experience.
• Flexibility to work between 8:00 AM and 6:00 PM when needed, while maintaining a standard full-time schedule.
• Occasional flexibility to provide reception support during evening events, when needed.
• Fluency in English and Dutch.
• The ability to legally work in the Netherlands. CIC is unable to sponsor visas for this role at this time.
• Nice to have: experience in the hospitality industry.

OUR OFFER

• Employment contract, full-time, on-site at CIC Rotterdam (Groot Handelsgebouw).
• Starting salary: €2,750 gross / month, excl. Holiday Allowance.
• Commuting / Transportation allowance (if living beyond 5 km from the office).
• Private pension plan.
• Wellness benefit.
• Allocated budget for training (customized to specific requirements of the role and organization's objectives).

Who We Are

• We are good humans — respect, kindness, and accountability in every interaction
• We are happy to help — we step forward with care, energy, and pride in our work
• We are problem solvers — curious, growth-minded, and always looking for a better way
• We are resilient — steady under pressure and adaptable in the face of change
• We deliver — dependable and results-driven, balancing speed with quality.

CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.