Community Operations Coordinator - Rotterdam, NL

CIC; Rotterdam; On-site; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Private pension plan

Wellness benefit

Training budget

Commuting allowance

Job summary

CIC Rotterdam is hiring a full-time, early career Community Operations Coordinator to manage day-to-day client needs, build strong relationships, and keep our offices running smoothly in Rotterdam’s CBD.

You’ll handle onboarding, office moves, event setups, front desk support, and small projects while collaborating with the CIC team. Fluency in English is required, Dutch is a plus, and availability for early starts and late shifts is expected.

Qualifications

• Ideally 1–2 years of experience in a fast-paced environment.
• Experience in hospitality or high-service roles is a plus.
• Willing to work at office every day.
• Available to start early at 7:00 AM for four days a week.
• Ability to work until 7:00 PM and perform end-of-day checks.
• Eligible to work legally in the Netherlands; visa sponsorship not available.
• Fluent in English; Dutch is a plus.

Responsibilities

• Build and maintain relationships with CIC clients and respond promptly.
• Handle diverse client requests from office setups to event hosting.
• Stock and maintain supplies in kitchens and conference rooms.
• Onboard new clients and assist with moves and event setups.
• Support front desk operations and assist other teams.
• Help organize community events to foster networking.
• Lead special projects to improve operations and client engagement.

Skills

Client relations

Hospitality experience

English fluency

Dutch language

Time management

Team player

Job description

CIC Rotterdam is hiring!

Got a knack for helping out and love meeting new, interesting people? Enjoy getting hands-on, whether it's building furniture or troubleshooting technical devices? Does throwing various community events and creatively tackling all sorts of client requests sound fun to you? CIC is looking for a full-time, early career Community Operations Coordinator to join our team. This opportunity is ideal for those with a 'can-do' attitude, at least a year of professional experience, and who thrive in a dynamic, fast-paced environment.

ABOUT CIC & CIC ROTTERDAM

CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting.

In the heart of Rotterdam's Central Business District, within the iconic Groot Handelsgebouw, CIC Rotterdam manages an innovation community spread over 11,000m2. This space features a dynamic combination of large, medium, and small private offices, shared workspaces, event areas, and a variety of shared amenities. Building on the location’s longstanding commitment to innovation, CIC applies its distinct approach to support the thriving ecosystem of startups, scale-ups, corporations, and public entities, emphasizing our role in catalyzing innovation across different sectors.

Learn more about us here.

YOUR DAY-TO-DAY WORK

You will join a Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while at other times it will require collaboration with other members of the CIC staff.

Potential responsibilities will include:

• Building and keeping good relationships with CIC clients, making sure they’re happy by quickly and specifically responding to their questions and needs.
• Handling a variety of client requests creatively and effectively, from office rearrangement to event hosting.
• Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.
• Facilitating new client onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms.
• Supporting front desk operations with focus on excellent service and assisting other teams with special projects as needed.
• Assisting in organizing community events to encourage networking among clients.
• Leading special projects within the team, such as evaluating new ways to enhance operational efficiency or developing strategies to improve client satisfaction and engagement.

ABOUT YOU

We value service-minded, reliable, and independent thinkers who may not know everything on day one but are bright, curious, and eager to learn. As our ideal candidate, you should confidently take ownership of tasks, be personable and enjoy helping others, and possess a self-motivated attitude towards learning our business in-depth. Your approach should be detail-oriented and organized, with strong time management skills. You're expected to be a team player who can maintain positive relationships and communicate professionally, treating everyone equally and contributing fresh ideas.

YOU HAVE

• Ideally at least 1-2 years of experience in a fast-paced environment, which could be from a company, internship, NGO, or any other organization.
• Experience in hospitality or a high-service level job would be a big plus.
• Availability to work from the office every day.
• Ability to start your day early at 7:00 AM for four days a week.
• Ability to work until 7:00 PM and complete end-of-day checks. This may occasionally be required.
• Ability to legally work in the Netherlands. CIC is unable to sponsor visas for this role at this time.
• Fluency in English.
• Communicative Dutch is a plus.

OUR OFFER

• Employment contract.
• Starting compensation: €2750 gross (excluding holiday allowance).
• Commuting / Transportation allowance (if living beyond 5 km from the office).
• Private pension plan.
• Wellness benefit.
• Allocated budget for training (customized to specific requirements of the role and organization's objectives).

WHO WE ARE

At CIC, our values aren't a poster on the wall - they shape how we work, how we hire, and how we show up for each other every day. You'll hear about them throughout our recruitment process:

We are good humans — respect, kindness, and accountability in every interaction

We are happy to help — we step forward with care, energy, and pride in our work

We are problem solvers — curious, growth-minded, and always looking for a better way

We are resilient — steady under pressure and adaptable in the face of change

We deliver — dependable and results-driven, balancing speed with quality.

CIC welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status or disability. We are proud to be an equal opportunity employer.