Quality & Operational Excellence Intern - Hospitality

The Social Hub; Netherlands; Remote; EUR 6,700 - 13,000; Part time

Benefits offered by this job

On the job coaching

Monthly internship compensation

Access to TSH facilities (staff)

Job summary

The Social Hub is seeking a Quality Intern to learn and support quality and operational excellence across our European locations. You will assist in analyzing guest service metrics, audits, and online reputation, helping implement improvements to enhance guest experience.

You will learn about improving standards, processes, and procedures and revise them with the team, while gaining exposure to a dynamic, international hospitality concept.

Qualifications

• Enrolled in Hospitality, Hotel Management or Business Management studies.
• Previous experience in hospitality.
• Eye for detail and drive for continuous improvement.
• Excellent communication and organisational skills.
• Multi-cultural exposure and adaptability in a fast-paced environment.
• Passion for delivering guest services.

Responsibilities

• Drive operational excellence by creating action plans and revising checklists.
• Support auditing across sites and report progress.
• Regularly review guest service metrics and satisfaction data to identify improvements.
• Improve audit templates and checklists in the tool.

Skills

Hospitality experience

Attention to detail

Communication skills

Multicultural awareness

Adaptability

Education

Enrollment in Hospitality or Business Management studies

Job description

The Social Hub is seeking a Quality Intern to learn and support quality and operational excellence across our European locations. You will assist in analyzing guest service metrics, audits, and online reputation, helping implement improvements to enhance guest experience.

You will learn about improving standards, processes, and procedures and revise them with the team, while gaining exposure to a dynamic, international hospitality concept.