Operational Excellence Intern — Hospitality Quality & Improvement

The Social Hub; Amsterdam; On-site; EUR 6,700 - 8,900; Full time

Benefits offered by this job

On the job coaching

Monthly internship compensation

International organisation experience

Access to facilities (gym, staff space

Job summary

The Social Hub in Amsterdam is offering an Operational Excellence Intern position to learn about and support achieving quality and operational excellence across our European locations. You will assist the Quality Team by analyzing guest service metrics such as quality assessments, audits, mystery guest visits, guest satisfaction data, and online reputation management.

This internship runs for at least 6 months starting February 2027.

Qualifications

• Enrolled in Hospitality, Hotel Management or Business Management studies.
• Previous experience in hospitality is preferred.
• Eye for detail and drive for continuous improvement.
• Excellent communication and organisational skills.
• Multicultural exposure and adaptability to a fast-paced environment.
• Passion for delivering guest services.
• Interest in quality aspects and learning with the team.
• Enrollment for the entire internship duration (Sept 2026 – Feb 2027) is mandatory.

Responsibilities

• Support operational excellence, reporting and auditing.
• Drive operational excellence across sites by creating action plans and revising checklists.
• Regularly review and analyse guest service metrics and online reputation for improvements.
• Assist with audits to measure progress against quality requirements and reporting.
• Improve audit templates and checklists in the tool.

Skills

Attention to detail

Excellent communication

Organisational skills

Multicultural awareness

Education

Hospitality/Hotel Management/Business Management student

Tools

Audit software

Job description

The Social Hub in Amsterdam is offering an Operational Excellence Intern position to learn about and support achieving quality and operational excellence across our European locations. You will assist the Quality Team by analyzing guest service metrics such as quality assessments, audits, mystery guest visits, guest satisfaction data, and online reputation management.

This internship runs for at least 6 months starting February 2027.