Public Sector Customer Success Manager - Gov & Higher Ed

Effectory B.V.; Amsterdam; Hybrid; EUR 48,000 - 60,000; Full time

Benefits offered by this job

Holiday allowance

Company bonus

4 weeks vacation extra

Birthday off

Hybrid work model

Work-from-abroad option

Pension plan

Job summary

Effectory B.V. is seeking a Customer Success Manager to support a broad portfolio of public sector customers, ensuring value realization from our platforms and services.

You will own relationships, drive adoption, and collaborate with consultants to secure renewals and advocacy. You will operate in a government and higher education context, responsible for linking customer goals to our offerings, guiding stakeholders, and ensuring a seamless customer journey with a strong focus on outcomes and

Qualifications

• 2+ years of experience in Customer Success or account management.
• Strong customer-centric mindset and ability to engage with diverse stakeholders.
• Solid communication skills and ability to own the full customer lifecycle.
• Strong organizational skills to manage multiple accounts effectively.
• Familiarity with SPICED or similar success planning frameworks is a plus.
• Fluency in Dutch.

Responsibilities

• Own Your Book of Business by managing 30-40 customers in the governmental and higher education sector.
• Drive Adoption & Engagement by linking customer goals to Effectory offerings and leading quarterly reviews.
• Enable Collaboration by working with Consulting, Support, and Onboarding for a seamless journey.
• Manage Risk & Escalations by addressing issues promptly and mitigating renewal risks.
• Measure Success using SPICED, monitor account health, and conduct regular check-ins and success reviews.
• Provide Feedback Loop by voicing customer input to improve product and experience.

Skills

Customer Success

Account management

Communication

Job description

Effectory B.V. is seeking a Customer Success Manager to support a broad portfolio of public sector customers, ensuring value realization from our platforms and services.

You will own relationships, drive adoption, and collaborate with consultants to secure renewals and advocacy. You will operate in a government and higher education context, responsible for linking customer goals to our offerings, guiding stakeholders, and ensuring a seamless customer journey with a strong focus on outcomes and