Public Sector Customer Success Leader

Effectory; Amsterdam; Hybrid; EUR 48,000 - 60,000; Full time

Benefits offered by this job

Holiday allowance

4 company-wide days off

Hybrid working

Learning budget

Pension

Job summary

Effectory, Europe's leading employee feedback solution, is hiring a Customer Success Manager to support a government and higher education portfolio in the Netherlands. You will own a book of business, drive adoption, and partner with consultants to maximise value for public sector customers.

Fluent Dutch, 2+ years in customer success or account management, strong communication, and the ability to manage multiple stakeholders through the full lifecycle.

Qualifications

• 2+ years of experience in Customer Success, account management, or a related customer-facing role.
• Strong customer-centric mindset and ability to engage with diverse stakeholders in the public sector.
• Solid communication skills for interacting with operational and mid-senior stakeholders.
• Comfortable owning the full customer lifecycle — from onboarding through renewal.
• Strong organisational skills to manage multiple accounts and priorities.
• Familiarity with SPICED or similar success planning frameworks is a plus.
• Fluency in Dutch.

Responsibilities

• Own Your Book of Business: Manage ±30-40 governmental and higher education customers, driving retention and adoption with consultants.
• Drive Adoption & Engagement: Link customer goals to our offering and lead quarterly reviews to demonstrate value.
• Enable Collaboration: Work with Consulting, Support, and Onboarding to ensure a seamless customer journey.
• Manage Risk & Escalations: Handle escalations and mitigate risks to secure renewals.
• Measure Success: Use SPICED to track outcomes, monitor account health, and run regular check-ins.
• Feedback Loop: Represent customer voice and share actionable feedback to improve products.

Skills

Customer success

Account management

Stakeholder engagement

Dutch fluency

Public sector experience

Organisational skills

Job description

Effectory, Europe's leading employee feedback solution, is hiring a Customer Success Manager to support a government and higher education portfolio in the Netherlands. You will own a book of business, drive adoption, and partner with consultants to maximise value for public sector customers.

Fluent Dutch, 2+ years in customer success or account management, strong communication, and the ability to manage multiple stakeholders through the full lifecycle.