Property Operations Associate

Greystar (International); Diemen; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Birthday paid day off

Employer-funded pension

Family-friendly leave

Wellbeing perks

Paid sabbatical

Job summary

Greystar is seeking a Property Operations Associate to join our on-site team in the Netherlands. You will support the community’s leasing and marketing strategy, drive occupancy, and maximize resident satisfaction through leasing activities and related tasks.

The base salary starts at €35,200 with potential on-site bonus programs. You will engage in customer service, property tours, applications, and tenant relations while using Yardi and other tools.

Qualifications

• Excellent customer service skills and significant experience in a sales/host role in a similar accommodation/hospitality or reservations/membership environment.
• Proficiency in using property operation systems; training will be provided.
• English verbal and written communication skills; Dutch preferred.
• Proactive problem-solving with ability to work autonomously.
• Experience with social media and online research tools.
• Strong numerical/administrative skills.

Responsibilities

• Provide excellent customer service; respond to resident concerns quickly and courteously.
• Interact with residents regularly to support leasing and service needs.
• Complete administrative reports and other duties as assigned.
• Lead sales and lettings activities: greet prospects, conduct property tours, process applications, run credit/background checks, prepare lease packages, and ensure smooth move-ins.

Skills

Customer service

Sales experience

Negotiation

Communication (English)

Communication (Dutch)

Social media usage

Administrative skills

Education

General education

Tools

Yardi

Job description

Be part of a team that’s building more than just homes. We’re building communities.

At Greystar, we believe great rental living starts with great communities. From our offices in The Hague and Amsterdam, our local teams design, develop and operate sustainable rental homes and student accommodation that put residents first. With a long-term commitment to every neighbourhood we enter, we're creating professionally managed rental communities where residents can feel at home. As our presence in the Netherlands continues to grow, we're expanding across some of the country's leading cities.

As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive.

We believe long-term success starts with supporting our people. From 25 days of holiday and a paid day off on your birthday, to a fully employer-funded pension, family-friendly leave, wellbeing perks that keep you moving, and a paid sabbatical to celebrate every decade with us, we've built a package designed to support life inside and outside of work. As part of a global business operating across hundreds of locations worldwide, you'll have genuine opportunities to develop your skills and grow your career.

Position Overview

We are looking for a Property Operations Associate to join our on-site team in the Netherlands, this position supports the community’s marketing and lease-up strategy to achieve occupancy, revenue while maximizing resident satisfaction by performing all activities related to leasing to residents and related activities.

The annual base salary for this role starts from €35,200 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

Key Role Responsibilities

• Responsible for providing excellent customer service. Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Actively seek interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Completes various administrative and other reports and performs other duties as assigned or as necessary.
• Responsible for all sales and lettings activities greeting and qualifying prospects, conducting property tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Responsible for all viewing activities ensuring that the Property meets the required company standards, follow up calls are carried out and feedback is received following all viewings.
• Completion of all documentation, recording and maintaining file notes and residents records.
• Uses the property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.

About You

• Good level of general education.
• Proficiency in using property operation systems. Training will however, be provided.
• English verbal and written communication skills. Dutch verbal skills preferred.
• Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
• The ability to create atmosphere, influence people positively and great communication skills.
• Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
• Proactive approach to problem‑solving with a can‑do attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.
• Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
• Numerical / administrative skills necessary to complete the above activities.

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.

Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [e-mail]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.