Product Service Technician

Michael Page; Tilburg; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Structured onboarding

International exposure

Training & development

Job summary

Michael Page is recruiting for a global healthcare technology organisation to service and repair medical devices across EMEA and APAC. You will diagnose faults, perform repairs, tests and preventive maintenance while ensuring accurate documentation and quality standards.

The role requires hands-on technical skills, strong communication, and the ability to manage multiple repairs with deadlines in a multinational environment.

Qualifications

• MBO4+ qualification in Mechatronics, Electronics, Electrical Engineering or related technical discipline.
• Minimum 2 years of experience in repair, maintenance, workshop or technical service environments.
• Proven troubleshooting experience with electronic, electromechanical or medical devices.
• Experience working with ERP systems; SAP experience is a strong advantage.
• Ability to prioritise multiple repair activities while meeting service deadlines.
• Strong written and verbal communication skills in an international environment.
• High level of accuracy when documenting service actions and technical findings.

Responsibilities

• Diagnose faults on medical devices and approved third-party products.
• Repair, functional testing and preventive maintenance activities.
• Configure, upgrade and commission new and existing equipment.
• Refurbish returned devices to approved quality and performance standards.
• Assess warranty eligibility and determine the correct repair process.
• Prepare quotations for non-warranty customer repairs.
• Record failures, repairs and service activities accurately in SAP and service systems.
• Provide technical troubleshooting support to customers and colleagues by phone.
• Contribute to LEAN improvement projects using DMAIC, PDSA and related methodologies.

Skills

Troubleshooting

Documentation

Customer focus

Prioritisation

Communication

Education

MBO4+ in Mechatronics/ Electronics/ Electrical Engineering or related

Tools

SAP

Job description

You will be responsible for returning critical medical equipment to service quickly and compliantly. Success in this role is measured by repair quality, turnaround times, documentation accuracy and customer satisfaction.

• Diagnose faults on medical devices and approved third-party products.
• Perform repairs, functional testing and preventive maintenance activities.
• Configure, upgrade and commission new and existing equipment.
• Refurbish returned devices to approved quality and performance standards.
• Assess warranty eligibility and determine the correct repair process.
• Prepare quotations for non-warranty customer repairs.
• Record failures, repairs and service activities accurately in SAP and service systems.
• Provide technical troubleshooting support to customers and colleagues by phone.
• Contribute to LEAN improvement projects using DMAIC, PDSA and related methodologies.

Repair and support medical devices used across EMEA and APAC.Join an established service operation investing in technical training.

You enjoy identifying technical faults and systematically resolving them. You combine hands‑on technical skills with accurate documentation and a customer‑focused approach.

• MBO4+ qualification in Mechatronics, Electronics, Electrical Engineering or a related technical discipline.
• Minimum 2 years of experience in repair, maintenance, workshop or technical service environments.
• Proven troubleshooting experience with electronic, electromechanical or medical devices.
• Experience working with ERP systems; SAP experience is a strong advantage.
• Ability to prioritise multiple repair activities while meeting service deadlines.
• Strong written and verbal communication skills in an international environment.
• High level of accuracy when documenting service actions and technical findings.

Our client is a global healthcare technology organisation that develops and supports medical devices used in hospitals and clinical environments worldwide. The company operates a centralised service function that combines technical expertise, quality standards and continuous improvement to support healthcare providers across multiple regions.

• Competitive salary aligned with technical service experience.
• Annual bonus scheme and attractive benefits package.
• Structured onboarding and product-specific technical training.
• Exposure to medical technologies used in hospitals globally.
• Opportunities to develop within service operations, engineering or quality functions.
• International collaboration with teams supporting EMEA and APAC markets.
• Stable position within a recognised healthcare technology organisation.