Product Owner (m/w/d)

Everience; Utrecht; Presencial; EUR 70 000 - 100 000; Tempo integral

Resumo da oferta

Everience is seeking an experienced Product Owner to drive process improvements in a customer service environment. You will lead a multidisciplinary team, translate business objectives into a clear roadmap and backlog, and collaborate with stakeholders across the organization.

You will manage dependencies, map and inform stakeholders, and champion adoption of changes. Strong stakeholder management, process optimization, and a hands-on approach are required to deliver tangible results in a

Qualificações

• Professional proficiency in Dutch, both spoken and written, is required.
• Higher professional (HBO) or university (WO) degree, or equivalent level of education and professional experience.
• Minimum 5 years of experience as a Product Owner within a large and complex organization.
• Proven experience in customer service environments and process/value stream improvement.
• Strong business-oriented mindset with a focus on service, process, and operational improvements rather than software development.
• Experience defining product vision, creating roadmaps, and managing prioritized backlogs.
• Strong stakeholder management skills, including working with diverse and sometimes competing interests.
• Ability to identify cross-functional dependencies and facilitate collaboration across teams and departments.
• Experience with Agile ways of working, including Scrum and Kanban.
• PSPO certification is considered an advantage.
• Experience coaching teams and improving team maturity, ownership, and autonomy.
• Strong analytical, proactive, and results-oriented approach.
• Excellent communication, influencing, and organizational awareness skills.

Responsabilidades

• Maximizing value by setting clear priorities and focusing the team on the most impactful improvements in customer contact processes and value chains.
• Managing and continuously maintaining the backlog to ensure the team works effectively on the right priorities.
• Developing, maintaining, and executing a team-level roadmap together with the team.
• Identifying and managing dependencies between Customer Service, IT teams, business partners, and other departments.
• Mapping, engaging, and informing stakeholders while creating clarity where priorities or interests differ.
• Inspiring and guiding the team regarding objectives, content, and contributions to improved process performance and operational excellence.
• Driving structural process improvements, successful implementation, and sustainable adoption of changes within Customer Service.
• Collaborating with other Product Owners and team leads to strengthen alignment and prioritization across teams and business processes.
• Supporting the Scrum Master in further professionalizing the team and fostering ownership and autonomy.

Conhecimentos

Stakeholder management

Agile (Scrum/Kanban)

Process optimization

Roadmap planning

Backlog management

Analytical thinking

Communication skills

Team coaching

Formação académica

Bachelor's or higher in relevant field

HBO/WO degree or equivalent experience

Ferramentas

Scrum

Kanban

PSPO certification

Descrição da oferta de emprego

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

We are looking for an experienced Product Owner to drive process improvement initiatives within a customer service environment. In this role, you will provide direction to a multidisciplinary team responsible for improving and implementing customer service processes, translating business objectives into a clear roadmap and prioritized backlog. You will work closely with stakeholders across the organization, identify opportunities for improvement, manage dependencies, and ensure that process changes are effectively implemented and embedded. This is a highly business-focused role requiring strong stakeholder management, process optimization expertise, and the ability to deliver tangible results in a complex environment.

Your responsibilities include:

• Maximizing value by setting clear priorities and focusing the team on the most impactful improvements in customer contact processes and value chains.
• Managing and continuously maintaining the backlog to ensure the team works effectively on the right priorities.
• Developing, maintaining, and executing a team-level roadmap together with the team.
• Identifying and managing dependencies between Customer Service, IT teams, business partners, and other departments.
• Mapping, engaging, and informing stakeholders while creating clarity where priorities or interests differ.
• Inspiring and guiding the team regarding objectives, content, and contributions to improved process performance and operational excellence.
• Driving structural process improvements, successful implementation, and sustainable adoption of changes within Customer Service.
• Collaborating with other Product Owners and team leads to strengthen alignment and prioritization across teams and business processes.
• Supporting the Scrum Master in further professionalizing the team and fostering ownership and autonomy.

Qualifications

• Professional proficiency in Dutch, both spoken and written, is required.
• Higher professional (HBO) or university (WO) degree, or equivalent level of education and professional experience.
• Minimum 5 years of experience as a Product Owner within a large and complex organization.
• Proven experience in customer service environments and process/value stream improvement.
• Strong business-oriented mindset with a focus on service, process, and operational improvements rather than software development.
• Experience defining product vision, creating roadmaps, and managing prioritized backlogs.
• Strong stakeholder management skills, including working with diverse and sometimes competing interests.
• Ability to identify cross-functional dependencies and facilitate collaboration across teams and departments.
• Experience with Agile ways of working, including Scrum and Kanban.
• PSPO certification is considered an advantage.
• Experience coaching teams and improving team maturity, ownership, and autonomy.
• Strong analytical, proactive, and results-oriented approach.
• Excellent communication, influencing, and organizational awareness skills.

Additional Information

• End Date: June 2027
• Workload: 36 hours per week (32 hours negotiable)

All our positions are open to both women and men and are, of course, open to people with disabilities.