Product Owner

Gazelle Global; Utrecht; On-site; EUR 60,000 - 90,000; Full time

Job summary

Gazelle Global is seeking an experienced Product Owner for an eight-month contract in the Netherlands. You will lead the Customer Service Process Improvement & Implementation team, translating the vision into a concrete roadmap and prioritized backlog while ensuring high-value deliverables.

You will partner with other Product Owners and the Scrum Master to reinforce prioritisation, cross-team collaboration, and improved operational performance across the organization.

Qualifications

• 5+ years of Product Owner experience in large, complex organisations.
• Proven experience in process and chain improvement, preferably within customer service or service delivery.
• Strong ability to develop vision and roadmaps and translate them into prioritized backlogs.
• Demonstrated stakeholder management across diverse interests.
• Knowledge of Agile, Scrum and Kanban; PSPO certification is a plus.

Responsibilities

• Lead the Customer Service Process Improvement & Implementation team, setting vision, roadmap and backlog.
• Collaborate with other Product Owners and Scrum Master to strengthen prioritisation and operational performance.

Skills

Product Owner

Agile

Scrum

Kanban

Product Backlog

Roadmap Development

Process Improvement

Stakeholder Management

Customer Service

Change Management

Education

Higher professional or university education

Job description

As a supplier to one of our biggest organisations, I am seeking an experienced Product Owner for an 8 month contract in Netherlands.

Responsibilities:

The Product Owner will lead the Customer Service Process Improvement & Implementation team, setting a clear vision and translating it into team goals, a roadmap and prioritised backlog. You will focus the team on high-value improvements, manage dependencies across departments and chain partners, and drive the effective implementation and sustainable embedding of process changes.

You will also act as a key stakeholder partner across the organisation, connecting Customer Service with wider business, product, process and technology developments. Working closely with other Product Owners and the Scrum Master, you will strengthen prioritisation, team ownership and operational performance.

Experience:

• Higher professional or university education, or demonstrable equivalent level.
• At least 5 years of Product Owner experience within a large, complex organisation.
• Proven experience in process and chain improvement, preferably within customer service, service delivery or an operational environment.
• Strong experience developing vision and roadmaps and translating these into prioritised backlogs.
• Demonstrable stakeholder management experience across diverse and conflicting interests.
• Ability to identify cross-team dependencies and establish effective collaboration.
• Strong knowledge of Agile, Scrum and Kanban. PSPO certification is a plus.
• Experience professionalising teams and encouraging ownership and autonomy.

Desired Skills and Experience

• Product Owner
• Agile
• Scrum
• Kanban
• Product Backlog
• Roadmap Development
• Process Improvement
• Stakeholder Management
• Customer Service
• Change Management