Policy & Procedures Specialist — Process Improvement

Bonairegov; Bonaire; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Vacation pay 8.33%

13th month salary

Annual leave 168 hours + 5 days off

1-year contract with potential perman"

Job summary

Bonairegov is seeking a Policy Officer for Procedures in the Civil Affairs Department on Bonaire. The role focuses on developing, documenting, updating, and managing work processes and procedures to ensure laws and policies translate into clear methods for staff.

You will map out processes, draft procedures, and oversee updates when laws change, ensuring consistency and effective communication across the department and with partners in the service chain.

Qualifications

• Higher professional education (HBO) level; preferably with a legal background.
• Knowledge of or affinity for Civil Affairs, personal registration, and/or civil registry.
• Experience applying and interpreting laws, regulations, procedures, and guidelines.
• Able to translate laws, regulations, and policies into clear processes, procedures, and work instructions.
• Analyze existing work processes, identify bottlenecks, and propose improvements.
• Assess the impact of changes in laws and regulations on day-to-day operations within Civil Affairs.
• Draft and update process descriptions, procedures, and work instructions.
• Ensure consistency across processes considering responsibilities, controls, and record-keeping.

Responsibilities

• Map out processes and draft procedures, process descriptions, and work instructions.
• Translate changes in laws or policies into updated processes and oversee implementation.
• Gather feedback from day-to-day operations and adjust processes for efficiency and customer focus.
• Identify bottlenecks and propose simpler, more efficient workflows.
• Collaborate with Civil Affairs staff and other departments when processes overlap.

Skills

Process mapping

Procedure drafting

Legal interpretation

Bottleneck analysis

Cross-functional collaboration

Education

HBO with legal background

Job description

Bonairegov is seeking a Policy Officer for Procedures in the Civil Affairs Department on Bonaire. The role focuses on developing, documenting, updating, and managing work processes and procedures to ensure laws and policies translate into clear methods for staff.

You will map out processes, draft procedures, and oversee updates when laws change, ensuring consistency and effective communication across the department and with partners in the service chain.