Quality Policy Officer

Bonairegov; Bonaire; Remote; EUR 38,000 - 46,000; Full time

Benefits offered by this job

8.33% vacation pay

13th month salary

168 hours of leave and 5 extra days

Job summary

The Public Entity of Bonaire is seeking a Quality Policy Officer to monitor quality, legality, and reliability of Civil Affairs operations. You will verify procedures comply with laws and assist with improvements.

You’ll analyze deviations, advise leadership, and develop quality standards and controls, contributing to audits and compliance across internal and external partners. This role supports accurate records and lawful service delivery.

Qualifications

• At least HBO level education, preferably with a legal background.
• Knowledge of Civil Affairs, personal registration, and/or civil registry.
• Experience applying and assessing laws, regulations, procedures, and guidelines.
• Ability to conduct quality checks, identify deviations and risks, and document findings.
• Ability to translate laws into concrete proposals for improvement.
• Draft reports, advice, and recommendations clearly and well reasoned.
• Attention to reliability and timeliness of records; handle privacy-sensitive information.
• Ability to work independently and collaborate with colleagues and stakeholders.
• Strong communication skills to explain findings and improvements.
• Reliable, discreet, solution-oriented, and responsible.

Responsibilities

• Monitor the quality, legality, and reliability of operations within the Civil Affairs Department.
• Verify work is performed carefully, consistently, and in accordance with laws and procedures.
• Conduct quality checks on personal registration, civil registration, and related activities.
• Analyze errors, deviations, and recurring issues and advise the department head on improvements.
• Develop and monitor quality standards and control mechanisms; contribute to audits.
• Report on quality and reliability of records; assess effectiveness of improvements.
• Collaborate with colleagues and internal/external partners in quality, data management, and lawful implementation.
• Contribute to reliable records and legal certainty for residents and service chain.

Skills

HBO level education

Legal background

Civil Affairs knowledge

Quality checks

Analytical mindset

Independent work

Strong communication

Discretion & responsibility

Collaboration

Education

HBO level education (legal background preferred)

Tools

Digital systems

Job description

The Public Entity of Bonaire is looking for driven, motivated, and innovative new colleagues. Are you the future-ready colleague we’re looking for?

Location: Civil Affairs Department

36

What will you be doing?

As a Quality Policy Officer in the Civil Affairs Department, you’ll monitor the quality, legality, and reliability of operations within the department. You’ll verify that work is performed carefully, consistently, and in accordance with applicable laws, regulations, and established procedures.

You will conduct quality checks on, among other things, personal registration, civil registration, and other activities within the Civil Affairs Department. You will analyze errors, deviations, and recurring issues and identify their potential consequences and risks. Based on your findings, you will advise the department head on necessary improvements and monitor their implementation.

You monitor developments in laws and regulations and assess the quality and compliance risks these pose to operations. In addition, you develop and monitor quality standards and control mechanisms, and contribute to internal and external controls, investigations, and audits.

You will report periodically on the quality of implementation and the reliability of records. Once improvement measures have been implemented, you will assess whether they are achieving the desired results in practice and whether further adjustments are needed.

You will work closely with colleagues within the Civil Affairs Department and with internal and external partners in the areas of quality, data management, and lawful implementation.

Your work directly contributes to reliable records, legal certainty for residents, and professional services that residents and partners in the service chain can rely on.

What are the requirements?

As a Quality Policy Officer, you work with precision, an analytical mindset, and independence. You have an eye for detail, but at the same time can assess the impact that errors or deviations have on the reliability and legitimacy of the Civil Affairs Department’s services. You are not afraid to critically evaluate situations, know how to clearly substantiate your findings, and can translate these into concrete improvements. In doing so, you handle personal data and other confidential information with care. In addition, you meet the following requirements:

• You have at least a higher professional education (HBO) level of work and thinking, preferably with a legal background;
• You have knowledge of or a demonstrable affinity for Civil Affairs, personal registration, and/or the civil registry;
• You have experience applying and assessing laws, regulations, procedures, and guidelines;
• You are able to conduct quality checks, identify deviations and risks, and carefully document your findings;
• You can analyze laws, regulations, and implementation practices and translate them into concrete proposals for improvement;
• You can draft reports, advice, and recommendations in a clear and well-reasoned manner;
• You pay close attention to the reliability and timeliness of records and handle privacy-sensitive information with care;
• You can work independently but actively seek collaboration with colleagues and other stakeholders;
• You have strong communication skills and can clearly explain findings and areas for improvement;
• You are reliable, discreet, solution-oriented, and have a strong sense of responsibility.

To be eligible to work for the Public Entity of Bonaire, in addition to the aforementioned requirements, you must also meet the criteria described below.

• You speak and write Dutch and Papiamentu well. Spanish is a plus;
• You are proficient in working with digital systems.

What we offer you

At the Public Entity of Bonaire, we value our employees. You’ll notice this on the job, but also in the compensation you receive for your work. If you do not meet all the requirements for this position, we use a starting pay scale. This is pay scale 9, which ranges from a minimum of $3,225 to a maximum of $4,185 per month. The standard salary for this position falls under pay scale 10, resulting in a monthly salary ranging from a minimum of $3,825 to a maximum of $4,625. In addition, you can count on:

• 8.33% vacation pay;
• A full 13th month’s salary;
• 168 hours of leave and 5 additional pre-determined days off;
• A 1-year contract. If both parties are satisfied, there is an option for permanent employment.

Your salary will be based on your education, skills, and experience. Your workweek schedule is flexible and will be determined in consultation with your manager. In addition, we offer a number of other attractive benefits, which we’d be happy to discuss with you in more detail during the application process!

Other important information

• An assessment is part of the application process;
• You must be able to provide copies of the diplomas listed on your resume;
• You must be able to submit a Certificate of Good Conduct (VOG).