Patient Experience Coordinator — Healthcare Admin

HearingLife; Netherlands; On-site; EUR 19,000 - 23,000; Full time

Benefits offered by this job

PTO & Holidays

Health insurance

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

HSA

Growth opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to serve as the face of our retail clinics nationwide, helping patients hear better by supporting the clinic to achieve revenue goals and coordinating patient interactions with a strong emphasis on service and accuracy.

Daily duties include greeting patients, handling 50–75 calls per day, scheduling appointments, collecting insurance details, processing payments, and maintaining HIPAA standards, while ensuring a clean, organized work environment.

Qualifications

• High school diploma or GED required
• Associate degree preferred

Responsibilities

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule and confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain HIPAA standards

Skills

Interpersonal skills

Organizational skills

multitasking

Tech literacy / EMR

Education

High school diploma or GED

Associate degree

Tools

Scheduling software

Electronic Medical Records (EMR)

Job description

HearingLife is seeking a Patient Care Coordinator to serve as the face of our retail clinics nationwide, helping patients hear better by supporting the clinic to achieve revenue goals and coordinating patient interactions with a strong emphasis on service and accuracy.

Daily duties include greeting patients, handling 50–75 calls per day, scheduling appointments, collecting insurance details, processing payments, and maintaining HIPAA standards, while ensuring a clean, organized work environment.