Partner Success Coordinator (Dutch) – Hybrid & Growth

Vinted; Amsterdam; Hybrid; EUR 35,000 - 47,000; Full time

Benefits offered by this job

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25 days annual leave

MacBook

Mental health support (EAP)

Team events

Home office budget €540

Lunch benefit

Bike leasing

Flexible benefits platform

Work from Home allowance

Personal shopping budget

Pension plan

Public transport card (NS)

Dog-friendly office

Job summary

Vinted is seeking a Partner Success Coordinator to manage high-priority partner support cases within the VintedGo ecosystem. You’ll coordinate with Operations, Legal, Finance, and Sales to balance policy with partner satisfaction.

You will help improve processes, update the knowledge base, and support agent development while focusing on Dutch-speaking markets in the Netherlands. The role offers a hybrid work pattern in Amsterdam.

Qualifications

• Fluent in English and Dutch (written and spoken).
• Able to assess complex issues and relevant data points, identify root causes, and implement effective solutions.
• Have excellent written and verbal communication skills to explain solutions clearly and calmly, even in challenging situations.
• Have strong stakeholder-management skills and are able to effectively collaborate to reach results.
• Strong problem solving and attention to detail skills.
• Comfortable working in a fast‑paced, evolving environment.

Responsibilities

• Be the main contact for complex, high-priority partner support cases, incidents, and alerts.
• Coordinate between partners and internal teams, including management, Operations, Legal, Finance, and Sales.
• Improve operational processes while balancing compliance, regulations, and partner satisfaction.
• Maintain and update the support knowledge base for agents.
• Work with cross-functional teams to improve efficiency, compliance, and service quality.
• Support agents’ development through feedback, knowledge sharing, and quality initiatives.
• Analyse partner contact trends to drive improvements, reduce friction, and increase efficiency, including through automation.
• Contribute to the launch of new services and strategic initiatives as a CS representative.
• Primarily you will work with the Netherland Partners with an opportunity to expand into other VintedGo markets.

Skills

Customer support

Dutch fluent

English fluent

Data analysis

Stakeholder management

Communication

Problem solving

Attention to detail

Fast-paced

Job description

Vinted is seeking a Partner Success Coordinator to manage high-priority partner support cases within the VintedGo ecosystem. You’ll coordinate with Operations, Legal, Finance, and Sales to balance policy with partner satisfaction.

You will help improve processes, update the knowledge base, and support agent development while focusing on Dutch-speaking markets in the Netherlands. The role offers a hybrid work pattern in Amsterdam.