Part-Time Customer Operations Coordinator

SIRE LIFE SCIENCES; Amersfoort; On-site; EUR 28,000 - 42,000; Part time

Job summary

SIRE LIFE SCIENCES, a leading food and beverage company, seeks a part-time Customer Support Coordinator to join the Customer Operations team in the Netherlands. The role focuses on order processing, customer service, and optimization of automated supply chain processes.

You will support order-to-cash, monitor delivery, and collaborate with logistics partners to maintain high service levels while contributing to IT-related process improvements.

Qualifications

• Bachelor’s or Master’s degree in Customer Operations, Supply Chain Management, or Logistics.
• 3+ years in customer service, preferably FMCG.
• Fluency in Dutch and good English communication.

Responsibilities

• Assist in managing order-to-cash process across channels (EDI, web portals, robotics).
• Monitor delivery schedules and resolve discrepancies with internal teams.
• Communicate with customers and logistics partners to manage expectations.
• Support IT-related process improvements and automation initiatives.
• Participate in system testing, documentation, and cross-team activities.

Skills

Customer service

Order processing

Teamwork

Dutch language

Education

Bachelor’s degree

Master’s degree

Tools

Salesforce

SAP S4HANA

Job description

SIRE LIFE SCIENCES, a leading food and beverage company, seeks a part-time Customer Support Coordinator to join the Customer Operations team in the Netherlands. The role focuses on order processing, customer service, and optimization of automated supply chain processes.

You will support order-to-cash, monitor delivery, and collaborate with logistics partners to maintain high service levels while contributing to IT-related process improvements.