Customer Operations Expert: Order & Fulfillment
SIRE LIFE SCIENCES
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Job summary
SIRE LIFE SCIENCES in the Netherlands is seeking a Customer Operations Specialist to support sales and customer service teams, ensuring smooth order management and proactive client communication. This role offers hands-on experience with digital platforms and cross-functional collaboration within a fast-paced FMCG environment.
The ideal candidate has a Bachelor’s or Master’s degree with 3+ years in Customer Operations or Logistics, Dutch and English proficiency, and experience with ERP systems
Qualifications
- Bachelor's degree with 3+ years in Customer Operations or related field.
- Experience in sales support or customer service in FMCG or fast-paced settings.
- Proficiency with Salesforce or SAP S/4HANA and ERP platforms.
- Fluent Dutch and strong English communication skills.
- Willing to work in a 38-hour week in a collaborative team.
Responsibilities
- Support daily sales and customer service activities, including order processing and client communication.
- Validate orders, monitor delivery schedules, and track system outputs for accuracy.
- Identify discrepancies in order-to-cash and customer support processes and coordinate resolutions.
- Maintain proactive client and logistics partner communications to provide updates.
- Contribute to process improvements via testing, documentation, and automation projects.
- Collaborate with supply chain, IT, logistics, and customer service to optimize workflows.
Skills
Education
Tools
Job description
SIRE LIFE SCIENCES in the Netherlands is seeking a Customer Operations Specialist to support sales and customer service teams, ensuring smooth order management and proactive client communication. This role offers hands-on experience with digital platforms and cross-functional collaboration within a fast-paced FMCG environment.
The ideal candidate has a Bachelor’s or Master’s degree with 3+ years in Customer Operations or Logistics, Dutch and English proficiency, and experience with ERP systems
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