Order to Cash - Customer Care Specialist

Michael Page; Amsterdam; Hybrid; EUR 33,000 - 39,000; Full time

Benefits offered by this job

Travel allowance

Health insurance

30 vacation days

Work from home two days a week

Amsterdam office location

Job summary

Michael Page is seeking a proactive professional to manage the order-to-cash process and serve as the main contact for customers regarding orders, deliveries and inquiries. You will coordinate shipments, monitor stock, and collaborate with warehouses and logistics partners to ensure timely invoicing and delivery.

The role emphasizes ownership, cross-functional collaboration, and a hands-on approach in a fast-paced environment.

Qualifications

• Experience in end-to-end order processing and invoicing.
• Strong communication with customers and internal teams.
• Excellent organizational skills and attention to detail.

Responsibilities

• Managing the order-to-cash process, from order entry to final delivery and invoicing.
• Acting as the main point of contact for customers regarding orders, deliveries and enquiries.
• Processing and monitoring customer orders in the system.
• Coordinating shipments, deliveries and transport arrangements.
• Working closely with warehouses, logistics partners and internal supply chain teams.
• Monitoring stock availability, delivery schedules and potential delays.
• Proactively communicating with customers and keeping them updated.
• Identifying and resolving order discrepancies, delivery issues and complaints.
• Supporting invoicing, payment queries and other administrative activities.
• Identifying opportunities to improve customer service and supply chain processes.

Skills

Order to Cash experience

Customer service

English proficiency

Multitasking

Tools

SAP

Job description

In this role, you are much more than a customer service contact. You play an important part in the entire order-to-cash process, ensuring orders are processed correctly, deliveries are on track and customers receive the service they expect. You work closely with customers, suppliers, warehouses, transport partners and internal departments to keep the supply chain running smoothly.

What will you be doing?

No two days are the same! Your responsibilities will include:

• Managing the order-to-cash process, from order entry to final delivery and invoicing.
• Acting as the main point of contact for customers regarding orders, deliveries and enquiries.
• Processing and monitoring customer orders in the system.
• Coordinating shipments, deliveries and transport arrangements.
• Working closely with warehouses, logistics partners and internal supply chain teams.
• Monitoring stock availability, delivery schedules and potential delays.
• Proactively communicating with customers and keeping them updated.
• Identifying and resolving order discrepancies, delivery issues and complaints.
• Supporting invoicing, payment queries and other administrative activities.
• Identifying opportunities to improve customer service and supply chain processes.

Combine customer contact, order management and logistics!Take ownership and make an impact across the supply chain!
You are someone who enjoys taking ownership, switching between different tasks and finding solutions. You understand that great customer service goes hand in hand with efficient logistics operations.

We would love to hear from you if you have:

• Experience in Order to Cash, Customer Care, Order Management or Customer Service.
• Experience or a strong understanding of supply chain and logistics processes.
• Knowledge of order processing, inventory, deliveries and transport coordination.
• Excellent communication skills in English.
• Strong organisational skills and attention to detail.
• A proactive mindset and a hands-on approach.
• The ability to manage multiple priorities in a fast-paced environment.
• Experience with ERP systems such as SAP is a plus

You'll be joining a leading global organisation specialising in chemistry, advanced materials and innovative solutions used in everyday products across a wide range of industries. From automotive and electronics to healthcare, construction and consumer goods, its products play an important role in shaping the world around us. With a strong international presence, a focus on innovation and sustainability, and a diverse global customer base, the organisation offers an exciting environment to work, learn and grow. Its European headquarters are based in Amsterdam, where you'll become part of an international team connecting customers, operations and supply chains across the globe.
You'll join a friendly, international team where your ideas matter and your development is encouraged. This is a role where you get plenty of responsibility, ownership and the opportunity to make a real impact across customer care and supply chain operations.

Here's What You Can Look Forward To

• A gross monthly salary of €3,000 - €3,500, depending on experience.
• 30 vacation days to enjoy a great work-life balance.
• Travel allowance of €0.23 per kilometre.
• A full-time position (40 hours per week).
• The possibility to work from home two days a week.
• A beautiful office in Amsterdam's Business District.
• A fun and supportive team with an international mindset.
• Plenty of opportunities to learn, develop and grow.
• A varied role with lots of responsibility and room to take ownership.
• An employer contribution towards your health insurance.

You'll have the freedom to take initiative, make things happen and grow your expertise across customer care, order management and logistics!