Business Support Manager

Michael Page; Rozenburg; Hybrid; EUR 50,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

13th-month salary

28 holiday days

Hybrid working environment

Visible role with impact

Exposure to international projects

Training programmes

Career growth opportunities

Collaborative environment

Job summary

Michael Page is recruiting for an international logistics and transportation organisation that leverages data to drive decisions across Europe. You will manage the CRM platform, support tender processes, and develop Power BI dashboards and performance monitoring tools.

Deliver commercial insights, ensure data quality, and translate requirements into KPIs. You will collaborate with commercial, product, finance, and operations teams in a hybrid Netherlands-based role with strong career growth

Qualifications

• HBO/Bachelor's degree or equivalent working and thinking level.
• Experience within business support, commercial analytics, CRM management, business intelligence, or a similar role.
• Affinity with logistics, transportation, supply chain, or freight forwarding environments.
• Advanced knowledge of Power BI, including data modelling, DAX, dashboard development, and governance.
• Strong SQL skills, including querying, data validation, transformation, and integration.
• Advanced Microsoft Excel and Power Query capabilities.
• Experience with APIs, automated data extraction, and reporting automation.
• Strong analytical mindset with excellent attention to detail.
• Able to communicate complex insights to both technical and non-technical audiences.
• Proactive, organised, and capable of managing multiple priorities effectively.
• Fluent in English; additional European languages are considered an advantage.
• Candidates must already have the right to work in the Netherlands. Visa sponsorship is not available for this position.

Responsibilities

• Manage, maintain, and continuously improve the organisation's CRM platform.
• Support and optimise tender management processes and commercial systems.
• Develop Power BI dashboards, reports, and performance monitoring tools.
• Deliver commercial insights and data analysis to support strategic decision-making.
• Monitor and improve data quality across multiple business platforms.
• Translate business requirements into meaningful KPIs and reporting solutions.
• Support commercial projects and continuous process improvement initiatives.
• Coordinate pricing and surcharge-related data within the business.
• Train and support users to maximise system adoption and effectiveness.
• Collaborate with commercial, product, finance, and operational stakeholders across Europe.

Skills

Power BI

SQL

Excel

Power Query

APIs

Data modelling

DAX

Data validation

Dashboards

Education

Bachelor's degree or equivalent

Job description

• Manage, maintain, and continuously improve the organisation's CRM platform.
• Support and optimise tender management processes and commercial systems.
• Develop Power BI dashboards, reports, and performance monitoring tools.
• Deliver commercial insights and data analysis to support strategic decision-making.
• Monitor and improve data quality across multiple business platforms.
• Translate business requirements into meaningful KPIs and reporting solutions.
• Support commercial projects and continuous process improvement initiatives.
• Coordinate pricing and surcharge-related data within the business.
• Train and support users to maximise system adoption and effectiveness.
• Collaborate with commercial, product, finance, and operational stakeholders across Europe.

• Manage, maintain, and continuously improve the organisation's CRM platform.
• Support and optimise tender management processes and commercial systems.
• Develop Power BI dashboards, reports, and performance monitoring tools.
• Deliver commercial insights and data analysis to support strategic decision-making.
• Monitor and improve data quality across multiple business platforms.
• Translate business requirements into meaningful KPIs and reporting solutions.
• Support commercial projects and continuous process improvement initiatives.
• Coordinate pricing and surcharge-related data within the business.
• Train and support users to maximise system adoption and effectiveness.
• Collaborate with commercial, product, finance, and operational stakeholders across Europe.

Shape commercial decisions through data and business insights. Turn complex data into actions that drive measurable results.

• HBO/Bachelor's degree or equivalent working and thinking level.
• Experience within business support, commercial analytics, CRM management, business intelligence, or a similar role.
• Affinity with logistics, transportation, supply chain, or freight forwarding environments.
• Advanced knowledge of Power BI, including data modelling, DAX, dashboard development, and governance.
• Strong SQL skills, including querying, data validation, transformation, and integration.
• Advanced Microsoft Excel and Power Query capabilities.
• Experience with APIs, automated data extraction, and reporting automation.
• Strong analytical mindset with excellent attention to detail.
• Able to communicate complex insights to both technical and non-technical audiences.
• Proactive, organised, and capable of managing multiple priorities effectively.
• Fluent in English; additional European languages are considered an advantage.
• Candidates must already have the right to work in the Netherlands . Visa sponsorship is not available for this position.

Our client is an international logistics and transportation organisation operating an extensive multimodal network across Europe. Through a combination of road, rail, maritime, and integrated supply chain solutions, the company connects customers to key markets while driving innovation, efficiency, and sustainability. The organisation offers a collaborative and entrepreneurial environment where employees are empowered to shape business processes and contribute to long‑term growth.

• Competitive salary between €4,500 and €5,500 per month.
• 13th-month salary.
• 28 holiday days annually.
• Hybrid working environment with flexibility and autonomy.
• A highly visible role with direct influence on commercial performance and business strategy.
• Exposure to international stakeholders and projects across Europe.
• Opportunity to work with modern analytics, business intelligence, and commercial systems.
• Strong learning and development culture with access to professional training programmes.
• Excellent career growth opportunities within a successful international organisation.
• A collaborative and ambitious environment where your ideas, initiatives, and expertise can make a real impact.