Order Processor

Topcon Europe Positioning B.V.; Zoetermeer; Hybrid; EUR 27,000 - 42,000; Full time

Benefits offered by this job

26 days holiday

4 company holidays (company decided)

Hybrid working model (3 days in office

2 days home office

Full employer paid pension

13th month salary

Travel allowance

Job summary

Topcon Europe Positioning B.V. in Zoetermeer, Netherlands, is seeking a proactive Order Processor.

You will manage the complete order processing cycle for international customers, from intake to delivery, ensuring accurate data in SAP and timely communication on status, shipment dates, and backorders. The role emphasizes cross‑department coordination with Logistics, Sales and Purchasing to maintain high customer satisfaction.

Qualifications

• Minimum MBO level (4) education or equivalent; additional administrative or logistics training is a plus.
• 2–3 years of relevant experience in order processing or similar role.
• Experience in order processing, customer service, or administrative roles; ERP/SAP familiarity preferred.

Responsibilities

• Process customer orders from intake through delivery for international customers.
• Verify pricing, quantities, and product availability; enter data in SAP ERP.
• Coordinate with Logistics, Sales and Purchasing to ensure on-time delivery and accurate order status.

Skills

Customer communication

Administrative skills

Organizational skills

Order processing

Problem solving

Education

MBO level 4 or equivalent

Tools

SAP

Job description

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is a tech company committed to delivering innovative solutions and fostering an inclusive, respectful, and transparent workplace. We believe in equal opportunities and fair pay practices. Learn more about working with us at topconcareers.com

Location: Zoetermeer, The Netherlands - Europe Distribution Center (EDC) Hours: 40 hours per week Company: Topcon Europe Positioning B.V. Topcon Europe Positioning B.V., in the Netherlands, is looking for a proactive and detail-oriented ORDER PROCESSOR

Job Overview

The Order Processor is responsible for managing the complete order processing cycle for international customers, from order intake through delivery. This role ensures accurate order entry, pricing verification, coordination with internal departments, and timely communication with customers regarding order status, shipment schedules, product availability, and backorders. The position plays a key role in maintaining customer satisfaction through accurate administration, proactive communication, and efficient coordination across teams

Core Job Duties

• Order Processing & Coordination: Process customer orders from intake through delivery for international customers. Review orders for pricing accuracy, quantities, product availability, and completeness. Enter and maintain order information within the ERP system (SAP). Coordinate order status, shipment dates, pricing, and backorders with internal departments. Distribute order information to relevant departments to ensure timely fulfillment. Maintain customer files and related documentation. Ensure accurate and timely processing of all orders while meeting internal quality standards.
• Customer Communication & Support: Respond to customer inquiries via email and phone regarding order status, deliveries, pricing, and product availability. Provide relevant order-related information to customers. Record customer communication and updates in the system to ensure traceability and transparency. Maintain a customer-focused approach and provide professional service at all times.
• Team Collaboration & Operational Support: Collaborate closely within the Order Processing team to achieve operational targets and on-time delivery objectives. Support continuous improvement initiatives within the department. Contribute to a positive team environment with a proactive and hands-on attitude. Maintain effective collaboration with Logistics, Sales, and Purchasing to support seamless operations.

Minimum Requirements

Minimum MBO level (4) education or equivalent. Additional administrative or logistics training is considered a plus. 2 - 3 years of relevant experience in the same or a similar role

Technical / Professional Skills

Experience in a similar order processing, customer service, or administrative role. Experience working with ERP systems, preferably SAP. Strong administrative and organizational skills. Ability to process orders accurately and efficiently. Good understanding of order management and customer service processes.

Knowledge, Skills, and Attributes

• Excellent communication skills in English and Dutch.
• Strong customer-oriented mindset.
• Ability to work under pressure while effectively prioritizing tasks.
• Strong attention to detail and accuracy.
• Proactive attitude with problem-solving capabilities.
• Team player with a hands-on mentality.
• Ability to work responsibly, handle stress effectively, and collaborate well with colleagues.

What We Offer

• Competitive salary and benefits package
• 26 days holiday per year + 4 company holiday days (company decided)
• Hybrid working model: 3 days in the office and 2 days working from home
• Full employer paid pension contribution
• 13th month salary
• Travel allowance EUR 0,23 cent per km

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, genetic information, or other legally protected status.

We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here.