Order Processor

Topcon Solutions Store; Zoetermeer; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

26 days holiday + 4 company holidays

Hybrid working model

Full employer paid pension contributed

13th month salary

Travel allowance €0.23 per km

Job summary

Topcon Europe Positioning B.V. in Zoetermeer, The Netherlands, is seeking an Order Processor to manage the complete order processing cycle for international customers.

The role involves accurate order entry, pricing verification, and coordination with internal departments to ensure timely delivery and customer satisfaction. You will communicate order status, shipment schedules, and product availability, while maintaining organized records and a proactive customer-focused approach.

Qualifications

• Experience in order processing or similar administrative role.
• Experience with ERP systems, preferably SAP.
• Excellent English and Dutch communication.
• 2–3 years of relevant experience in the same or a similar role.

Responsibilities

• Process customer orders from intake through delivery for international customers.
• Review orders for pricing accuracy, quantities, product availability, and completeness.
• Enter and maintain order information in SAP ERP system.
• Coordinate order status, shipment dates, pricing, and backorders with internal departments.
• Maintain customer files and related documentation; ensure timely processing.
• Respond to customer inquiries via email and phone regarding order status and availability.

Skills

Administrative skills

Communication skills

Organizational skills

Customer service oriented

Attention to detail

Problem solving

Team collaboration

Education

MBO level 4 education or equivalent

Tools

SAP ERP

Job description

# **Order Processor** **Location:** Zoetermeer, The Netherlands – Europe Distribution Center (EDC) **Hours:** 40 hours per week **Company:** Topcon Europe Positioning B.V. Topcon Europe Positioning B.V., in the Netherlands, is looking for a proactive and detail‐oriented **ORDER PROCESSOR** ** Job Overview** The Order Processor is responsible for managing the complete order processing cycle for international customers, from order intake through delivery. This role ensures accurate order entry, pricing verification, coordination with internal departments, and timely communication with customers regarding order status, shipment schedules, product availability, and backorders. The position plays a key role in maintaining customer satisfaction through accurate administration, proactive communication, and efficient coordination across teams **Core Job Duties:** * Order Processing & Coordination* Process customer orders from intake through delivery for international customers.* Review orders for pricing accuracy, quantities, product availability, and completeness.* Enter and maintain order information within the ERP system (SAP).* Coordinate order status, shipment dates, pricing, and backorders with internal departments.* Distribute order information to relevant departments to ensure timely fulfillment.* Maintain customer files and related documentation.* Ensure accurate and timely processing of all orders while meeting internal quality standards.* Customer Communication & Support* Respond to customer inquiries via email and phone regarding order status, deliveries, pricing, and product availability.* Provide relevant order-related information to customers.* Record customer communication and updates in the system to ensure traceability and transparency.* Maintain a customer-focused approach and provide professional service at all times.* Team Collaboration & Operational Support* Collaborate closely within the Order Processing team to achieve operational targets and on-time delivery objectives.* Support continuous improvement initiatives within the department.* Contribute to a positive team environment with a proactive and hands-on attitude.* Maintain effective collaboration with Logistics, Sales, and Purchasing to support seamless operations **Minimum Requirements for job:** * Minimum MBO level (4) education or equivalent.* Additional administrative or logistics training is considered a plus.* **2 – 3 years of relevant experience in the same or a similar role** **Technical / Professional Skills** * Experience in a similar order processing, customer service, or administrative role. * Experience working with ERP systems, preferably SAP. * Strong administrative and organizational skills. * Ability to process orders accurately and efficiently. * Good understanding of order management and customer service processes. **Knowledge, Skills, and Attributes:** * Excellent communication skills in **English and Dutch**. * Strong customer-oriented mindset. * Ability to work under pressure while effectively prioritizing tasks. * Strong attention to detail and accuracy. * Proactive attitude with problem-solving capabilities. * Team player with a hands-on mentality. * Ability to work responsibly, handle stress effectively, and collaborate well with colleagues. ** What We Offer** * A dynamic role in a modern European Distribution Center* Competitive salary and benefits package* Supportive and engaged team culture* 26 days holiday per year + 4 company holiday days (company decided)* **Hybrid working model: 3 days in the office and 2 days working from home*** Full employer paid pension contribution* 13th month salary* Travel allowance EUR 0,23 cent per km ** Ready to Join Our Team?** Are you ready for a new challenge and do you recognize yourself in the above profile?We invite you to apply for this position and send your CV via our career site