Operations Team Leader/Fleet Team Leader

GSM - Xanh SM; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

A logistics company in Amsterdam is seeking a proactive Operations Team Leader to oversee the day-to-day operations of their vehicle fleet and driver team. You will lead a small team of drivers, coordinate vehicle maintenance, and ensure high service quality. Candidates should have a diploma or bachelor's degree in operations, logistics, or a related field, along with 2–4 years of supervisory experience in fleet operations. Fluency in English is required, and knowledge of Dutch is a strong advantage.

Qualifications

• 2–4 years of experience in day‑to‑day operations or frontline team supervision.
• Experience leading a small team of approximately 5–20 drivers or operational staff.
• Fluent in English; Dutch is a strong advantage.

Responsibilities

• Lead and supervise a team of drivers and support staff in daily fleet operations.
• Plan and monitor vehicle usage, availability, maintenance, and repairs.
• Handle vehicle insurance processes and incident response coordination.

Skills

Leadership capabilities

Strong communication skills

Basic understanding of vehicle operations

Education

Diploma or Bachelor's degree in Operations, Logistics, Fleet, or Automotive

Job description

We are seeking a proactive and hands‑on Operations Team Leader to oversee the day‑to‑day operations of our vehicle fleet and driver team. This role involves managing frontline staff, coordinating vehicle maintenance and logistics, and ensuring high service quality. The ideal candidate has a strong background in fleet or automotive operations, demonstrates leadership capabilities, and thrives in fast‑paced environments.

Key Responsibilities

• Lead and supervise a team of drivers and support staff in daily fleet operations
• Plan and monitor vehicle usage, availability, maintenance, and repairs
• Handle vehicle insurance processes and incident response coordination
• Organize and manage driver clusters to ensure optimal coverage and efficiency
• Train, onboard, and support new drivers; implement performance improvement and recognition programs
• Track team performance, service quality, and operational KPIs
• Ensure strict compliance with internal policies, safety procedures, and regulatory requirements
• Work closely with cross‑functional teams (e.g. Customer Service, HR, Maintenance) to resolve operational issues
• Maintain accurate records of fleet activities, costs, and incidents

Requirements

• Diploma, Bachelor’s degree, or equivalent hands‑on experience in operations, logistics, fleet, automotive, or field services
• 2–4 years of experience in day‑to‑day operations or frontline team supervision
• Experience leading a small team (approximately 5–20 drivers or operational staff)
• Basic understanding of vehicle operations, maintenance coordination, and scheduling
• Strong communication skills and a hands‑on, on‑the‑ground working style
• Fluent in English, Dutch is a strong advantage